The VRP Consulting team spoke with DigitalGenius and their interested customers. We learned how they wanted the products and interfaces to appear within the Salesforce for ease of use with different Salesforce products and services. VRP developed a general infrastructure for DigitalGenius's products to use and then created individual packages for the four products. Depending on a customer's needs, they could use DigitalGenius's AI with their social media, email, or LiveChat communications.
Since the initial launch, the analytics package has helped train individual clients AI responses to deliver more tailored responses to customer inquiries and requests. The VRP team has provide ongoing support to ensure all of DigitalGenius's packages are compatible with the latest Salesforce releases.