- Get an all-in-one suite of advanced marketing tools. Create and track multichannel advertising campaigns in a single consolidated and comprehensive dashboard for better reporting and more predictable results.
- Reach out to current and prospective customers. Automated campaigns and messaging can be used to connect with employees either on a schedule or due to triggered events.
- Stay ahead of the pack. Gaming and gambling companies are highly competitive. Salesforce gives a business the ability to pull away from the pack.
- Improve the productivity of your customer service professionals. When contacted by customers, CSRs will have immediate access to purchasing history, account information and other detailed analysis.
- Give employees everything they need. From real-time analysis and reporting to invoicing and contract tools, Salesforce can aid employees and customers at all stages of the sales journey.
- Streamline business operations. Vendors and partners can be connected directly through the use of Salesforce communities. Reduce administrative costs. Standard administrative functions such as paperwork and document sharing can be completed
- more quickly with Salesforce document sharing features.
- Personalize customer experiences through collected and analyzed data. Salesforce implemented by VRP Consulting collects information regarding customer behavior and purchasing to identify patterns and trends and provide better customer experiences. This includes automatic interactions such as customer retention emails.
Improve communication between customers and employees. Gaming and gambling companies need to ensure that their customers are always satisfied. Using Salesforce for customer relationships creates a single dashboard through which communications can be managed, reducing the chance of missed communication and unresolved issues.
- Improve selling through smart recommendations. The Salesforce AI is able to provide personalized recommendations for upselling based on detailed analysis and the customer's prior activities.
- Prepare advanced reports. Salesforce is able to measure and analyze key performance indicators and other metrics important for gaming and gambling management.
Over the past two years, we’ve come to regard VRP as a critical part of our development team. We've had to integrate hardware, mobile phone software, wireless networks and a web application into a seamless solution for our customers. VRP definitely understands the complexities of such a solution."