- Ease agent workload and automate time-consuming processes.
- Serve customers through multi-channels, including social media, email, and apps.
- Resolve cases faster & deliver the right answers by leveraging Einstein AI.
- Provide smarter self-service tools.
- Lightning Console Omni-Channel Routing.
- Live Agent and Snap-Ins.
- Customer Communities.
- Knowledge Base.
- Field Service Lightning.
- Social Customer Service.
Identify support channels, map business-critical scenarios, and explore general use cases.
Analyze existing and map future processes to meet business requirements.
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