ServiceX

Empower your customers by providing them with a consolidated Help Centre to track all their service related queries

What is ServiceX?

ServiceX is a Help Centre application which enables businesses to consolidate all their communication channels in a single location, allowing customers to manage their service issues in a self service portal and connect with agents for faster resolution.

What can you do with ServiceX?

ServiceX makes it easy for customers to request, view and track the status of their service related issues in a single app, in the way they would like to engage with your business. Your service and sales teams have a 360o view of the customer, thereby reducing time to resolution and exceed their expectations.

Help Centre is natively built on Salesforce® and will be integrated directly into your website by our expert configuration team. This not only mitigates risk during future Salesforce upgrades, it also ensures you have a robust solution dedicated to serving your customer needs. This product works across all industries where delivering exceptional customer service is a business priority.

Benefits

Empowered customers

Customers will be able to stay on one page, while talking via Live Chat, surfing the Knowledge Base or getting assistance by sending an email.

  • Mobile friendly with ultimate UI experience
  • Personalised customer support
  • Trust through GDPR and CCPA compliance
  • Faster case resolution by self-service and Knowledge Base

Agent productivity

Customer communication is personalised and agents become more efficient, due to flexible routing and automation.

  • Account based marketing and effective upselling
  • Web-to-case / Email-to-case
  • Automated support paths and processes
  • Optimised SLA delivery

Departmental efficiency

Management gain insights to optimise service team performance.

  • Reduction in case resolution time
  • Focused service team dealing with more complex tasks
  • Increased capacity, agent productivity, goals setting and tracking
  • Improved customer engagement leading to higher satisfaction scoring

Features

What are your options?

Learn more by requesting a demo. If you are taking your first steps with Salesforce, or evolving your existing platform, ServiceX will bring all your communciation channels together in a single, easy to use platform, giving your customers the ability to connect better.

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