Customer 360 platform

Quickly build apps to meet your employee and customer needs.


What is the Customer 360 platform?

Salesforce’s Customer 360 platform (formerly the Salesforce Platform) enables you to quickly build business specific apps using no code / low code or programmatic development. The Customer 360 platform empowers your employees and customers by giving them resources they need to engage with your business better.

What can you do with the Customer 360 platform?

You can easily build your own custom apps on Customer 360 platform using built in technology to meet business specific needs. This no code / low code capability allows you to rapidly create custom fields within objects to provide business users with data insights, enabling them to work more efficiently.

Developers can address more complex requirements, using Lightning components, Apex Code or Visualforce to provide functionality such as API integration to 3rd Party solutions or Apps from the AppExchange.

Customer 360 platform provides the opportunity for further custom configuration and development to provide business specific capabilities, such as becoming Mobile ready, deploying Einstein AI, Vision & Voice, creating specific features through Builder, setting up automatic workflows and managing privacy, identity and security.

Salesforce Platform

Get the best custom development out of Customer 360 platform with VRP Consulting

Whether you are looking to extend your Customer 360 platform with custom apps using no code / low code or programmatic development, we have the experience to help get you up and running in no time. It’s why we’ve been recognized as Customer 360 Platform Experts.

What are your options?

If you are taking your first steps with Salesforce, or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more.

Our Cloud Experience Matrix

Explore our project matrix to learn how our customers were able to digitally transform their business, gain valuable customer insights, automate business processes, improve customer service delivery, personalize their marketing campaigns, implement market-disrupting solutions and drive revenue by harnessing VRP expertise and the power of Salesforce.

Featured Case Studies


    Innovative solution to capture qualitative video feedback, transcribe, run sentiment analysis and determine AI next best actions to automate assessment processes.


    Experience Cloud, Tableau CRM, Heroku, Appinium, Customer 360, Einstein




    Nonprofit, Consulting

    Working with VRP has been great for us. The VRP team has always taken on board our crazy ideas and helped to turn them into solutions which are workable, scalable and impactful.

    Simon Glenister


Find the right solution for your business

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