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Thank you for visiting our website and your interest in our products and services. Your privacy is precious for us. In this Privacy Policy we explain, how we collect data about you, how we use and protect it. If you do not agree with this Policy, you should not access our web-site or use our services.

WHO WE ARE

If you live in the "Specified countries" VRP Consulting will handle your personal information provided and collected through or for the provision of VRP Services or processed in connection with them. In doing so, you enter into a User Agreement with VRP Consulting.

“Specified countries” means European Union, European Economic area and Switzerland.

If you live outside the Specified Countries: VRP Consulting will handle your personal information provided and collected through or for the provision of VRP Services or processed in connection with them. In doing so, you enter into a User Agreement with VRP Consulting.

“VRP”, “VRP Consulting”, “we,” and “us” refer to the legal entity that handles your personal information depending on your place of living.

We offer various software development services in creating Cloud Computing solutions on the Salesforce platform, developing and customizing CRM solutions, developing mobile applications for Salesforce.

When this Policy apply

We offer various software development services in creating Cloud Computing solutions on the Salesforce platform, developing and customizing CRM solutions, developing mobile applications for Salesforce.

This Privacy Policy applies to your personal information when:

  • you use our Services;
  • you contact us via our website/email/phone/etc.;
  • you provide us with your personal information in any other way (e.g. through customer support inquiries, webinars, user conferences, feedback sharing, etc.);
  • we contact you in order to offer you our Services that are relevant to your business
  • we contact you about our new commercial offers, updates in Salesforce products, white papers, newsletters, content, and events.

What data we collect and how we process it.

a. Data collected through our website

What data we collect and how we process it.

Some pages on our website have contact forms and forms to request our white papers and other guides. When you submit the message or fill out the form we will ask you for your contact information such as your full name, email address, phone number and your job title. Also when you submit the message or fill out the form we will collect your IP address in order to identify your location and define what legal entity will handle your personal information.

We will process your personal information in order to process your request prior to entering into a contract and afterwards to perform a contract with you or your employer. Please note that we do not need to receive your consent in order to process this data.

We will process your personal information in the following way:

  • we will store your personal information in our CRM system;
  • we will contact you regarding your request;
  • we will use your personal information if we need to provide you with any access to our internal systems;
  • we will store history of our communication;
  • we will contact you for the quality control purposes.

Also we may process your data in other way but only limited to processing your request or performance of the contract with you or your employer.

Data from contact forms will be processed by our Sales & Marketing Department, job applications and CVs are directed to HR Department.

For the purposes of the legitimate interest we may contact you about our new commercial offers, updates in Salesforce products, white papers, newsletters, content, and events we believe may be relevant to you.

b. Data collected from publicly accessible sources

For the purposes of the legitimate interest we may contact you about our new commercial offers, updates in Salesforce products, white papers, newsletters, content, and events we believe may be relevant to you.

Upon our legitimate interest we may collect your personal information from publicly accessible sources. We highly appreciate your privacy that is why we will collect only personal information you made available to us by connecting on the Linkedin or other business social network, by publishing your personal information on your company’s website or in official registers. We will contact you only with information that we believe may be relevant to you and your company, we will contact you only with matters related to business, we will not bother you with personal matters.

We will notify you of the source from which your personal information is originated and we will inform you that naming this source is either impossible or would involve a disproportionate effort (we refer ro art. 14(5) lit. b GDPR). We will notify you as mentioned above within a month from the moment we collected or processed your personal information.

We may process your personal information in the following way:

  • we may collect your personal information from publicly accessible sources;
  • we may store your personal information in our CRM system;
  • we may generate your business email as a result of processing your personal information (we respect your privacy and do not intend to contact you via your personal email);
  • we may contact you regarding our services that we believe may be interesting to you and create value for your company;
  • we may contact you about our new commercial offers, updates in Salesforce products, white papers, newsletters, content, and events;
  • we may store history of our communication.

Also we may process your personal information in other way but only limited to processing for our legitimate interest.

We will provide you with the opportunity to easily unsubscribe from our letters and cease communication with us.

c. Additional processing

In addition to some of the specific uses of personal information we describe in this Privacy Policy, we may use information that we receive to:

  • provide, improve, test, and monitor the effectiveness of our services;
  • develop and test new products and features;
  • diagnose or fix technology problems.

Grounds for processing your personal information

We process data based on the following grounds:

a. Processing of your personal information is necessary for the performance of a contract with us to which you are a party or in order to take steps at your request prior to entering into a contract with us; or

b. Processing of your personal information is necessary for the purposes of the legitimate interests pursued by us; or

c. You give us your consent to process your personal information.

We will ask you for your consent before we collect and process your data. You give us consent to collect your personal information, process it in order to provide you with offers, updates in products and information that are relevant to your initial interest.

Analytics and disclosure of your information

We may share your information with certain third parties selected by us to help support our operations. These include, for example, service providers that help us analyze web traffic, send emails, and track customer support requests.

Google Analytics and Albacross components are embedded into all pages of our website. With the help of cookies, they collect and analyze the behavior of visitors: which sources they come from(for example, from Google search), from which IP and country, which pages they open, when it happened, how long they stayed on the pages, which browser, operating system and language were used. This data is highly anonymous and is used to optimize content of the website.

Google AdWords is a service which shows an advertisement in Google search results and on third party websites included into Google Display Network. If you reach our web through a link provided by Google AdWords, a cookie is placed on your device. Then Google converts these cookies into anonymous statistics which we use to analyze efficiency of our advertisement.

The usage of Google Analytics and Google Adwords is subject to Google Privacy Policy, AdWords Terms & Conditions and Google Analytics Terms of Services.

The usage of Albacross is subject to Albacross Privacy Policy and Albacross Terms of Service.

We have social sharing buttons for sharing our publications on Facebook, Twitter, LinkedIn and Google+. When you go through the pages where these buttons are displayed, we only redirect you to social networks.

We may also disclose your personal information when we have a good faith belief (i) we are required to do so by law, or in response to a subpoena, court order, or other legal mechanism, or (ii) it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations.

We may share your personal information with our corporate affiliates in a manner consistent with this Privacy Policy, and if we or our assets get acquired or transferred in part or whole to another organization, your information and any other information we have collected may be among the items transferred.

Finally, where permissible according to applicable law, we may use certain limited personal information about you, such as your email address, to hash it and to share it on social network websites (such as Facebook, Google+, Twitter, Youtube) to generate leads, drive traffic to our Sites or otherwise promote our Services. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products that may interest you.

The social network websites on which we may share your personal information are not controlled or supervised by us. Therefore, any questions regarding how your social network websites service provider processes your personal information should be directed to the provider.

As many other websites in the world, we use cookies. Cookie is a small file on your device with a string of letters and numbers which serves as a unique identifier. Sometimes cookies can also be used to store your personal preferences on websites or to save your login data. There is no personal information in cookies.

When you open our website for the first time, cookies are created on your device. When your open it next time, cookies are sent back to us thus letting us know you’ve already been there. We don’t create cookies ourselves, but we use third party providers who do it for us.

Cookies make it easier for you to use our Sites during future visits. They also allow us to monitor traffic and to personalize the content of our Sites for you. Session-based cookies only last while your browser is open, and are automatically deleted when you close the browser. Persistent cookies last until you or your browser deletes them or until they expire.

Some of our cookies are necessary for certain uses of the Sites. These cookies allow us to make our Sites usable by enabling basic functions like page navigation and access to secure areas of the Sites. The Sites cannot function properly without these cookies.

We also use functional cookies and cookies from third parties for analysis and marketing purposes. Functional cookies enable certain parts of the Sites to work properly and your user preferences to remain known. Analysis cookies, among other things, collect information on how visitors use our Sites, the content and products that users view most frequently, and the effectiveness of our third party advertising. Cookies are either “session” cookies which are deleted when you end your browser session, or “persistent,” which remain until their deletion by you (discussed below) or the party who served the cookie.

You can generally activate or later deactivate the use of cookies through a functionality built into your web browser or mobile device.

To learn more about how to control cookie settings through your browser:

Firefox
Chrome
Internet Explorer
Safari (Desktop)
Safari (Mobile)
Android Browser

For other browsers, please consult the documentation that your browser manufacturer provides. You can opt out of interest-based targeting provided by participating ad servers through the Digital Advertising Alliance.

In addition, on your iPhone, iPad or Android device, you can change your device’s privacy settings to control whether you see online interest-based ads:

iOS device
iOS 7 or Higher
Go to your Settings > Select Privacy > Select Advertising > Enable the “Limit Ad Tracking” setting

iOS 6
Go to your Settings >Select General > Select About > Select Advertising > Enable the “Limit Ads Tracking” setting
More information about the iOS setting can be found here.
Android device
Open your Google Settings app > Ads > Enable “Opt out of interest-based advertising”

If you prefer not to link your activity with your profiles in social networks, you may wish to log out of them before using our website.

International transfers

The data collected by us may be transferred to our offices. We are an international group of companies with headquarters in the USA and offices in the Netherlands, Poland, the UK, and Belarus (details are available here).

In case you live in the Specified Countries for the transfer of personal information outside EU there is no adequacy decision of the European Commission for the USA, and Belarus. When personal information is to be transferred in a country that has not been designated by the European Commission as providing an adequate level of protection for personal information, we will ensure an adequate level of protection by any of the recognized methods, including but not limited to entry into the standard contractual clauses for the transfer of personal information to processors established in third countries approved by the European Commission from time to time.

The data which are collected by third party providers (Google, Albacross, Facebook, Twitter, LinkedIn) may be transferred to different countries worldwide for data processing. These data transfers are covered by terms and privacy policies of these providers.

How we protect your data

The data which are collected on this website by third party providers (Google, Albacross, Facebook, Twitter, LinkedIn) are protected by them and are a subject of their terms and privacy policies. They deliver us aggregated anonymized statistics which cannot be used to recover your personal information.

The data which are collected on this website by us as well as the data which you entrust us under NDAs and contracts are protected by us. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. We are an ISO/IEC certified company, following the requirements of GDPR and taking security very seriously.

How long we store your data

We only retain your personal information for as long as is necessary for us to use your information as described above or to comply with our legal obligations and legitimate interests. For instance, we may retain your data as necessary to meet our legal obligations, such as for tax and accounting purposes.

When determining the relevant period in which we retain or establish/revise periods for retaining personal information, we will take the following factors into account:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time or with respect to pending or anticipated legal actions;
  • our legitimate interest where we weigh your interest in controlling your personal information and against our lawful purpose in processing your personal information;
  • statutes of limitations under applicable law(s);
  • if you have made a request to have your information deleted.

Otherwise, pursuant to GDPR, we will securely erase your personal information once there is no lawful basis or legal obligation to store or process it.

Retention period for the data which are collected on this website by third party providers (Google, Albacross, Facebook, Twitter, LinkedIn) is set by them and is a subject of their terms and privacy policies.

Retention period for the logs of our web server is set to 2 years. Retention period for the IP-address is set to 30 days.

Children

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support.

Your rights

As a data subject (a person whose personal information is collected, stored and processed) you have several rights under GDPR:

Right of access. You have the right to obtain confirmation if your personal information is being processed by us. If that is the case, you can access your personal information and the following information: (a) the purposes of the processing; (b) the categories of personal information; (c) to whom the personal information has been or will be disclosed; (d) the envisaged period for which the personal information will be stored, or the criteria used to determine that period.

If you would like to have a copy of your personal information from us, we will provide it based on (1) you will prove your identity, (2) it will not adversely affect the rights and freedoms of others. First copy will be provided for free, for any further copies we may charge a reasonable fee based on administrative costs.

Right to rectification. You have the right to demand that we correct without undue delay your personal information which we have in our systems if it is inaccurate or incomplete.

Right to erasure (‘right to be forgotten’). You have the right to demand that we erase your personal information, and we shall erase it without undue delay where one of the following grounds applies: (a) this personal information is no longer necessary in relation to the purposes for which it was processed; (b) you withdraw consent on which the processing is based, and where there is no other legal ground for the processing; (c) you object to the processing and there are no overriding legitimate grounds; (d) your personal information has been unlawfully processed; (e) your personal information has to be erased for compliance with a legal obligation.

Right to restriction of processing. You have the right to restrict us in the ability of processing of your information where one of the following applies: (a) you contest the accuracy of your personal information and we are verifying it; (b) the processing is unlawful and you want to restrict it instead of erasure; (c) we no longer need your personal information, but you need it for some legal reasons; (d) you have objected to processing and we are verifying whether the legitimate grounds override your request.

Right to data portability. You have the right to receive your personal information which you provided to us in a structured, commonly used and machine-readable format and have the right to transmit those data to another company, where: (a) the processing is based on your consent or on a contract; and (b) the processing is carried out by automated means.

Where technically feasible, you can demand us to transmit those data directly to another company.

Right to object. You have the right to object to processing of your personal information based on our legitimate interests. We shall no longer process your personal information unless we demonstrate compelling legitimate grounds for the processing or for the establishment, exercise or defense of legal claims.

Where personal information is processed for direct marketing purposes, you have the right to object at any time to processing of your personal information for such marketing.

Automated individual decision-making, including profiling. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on you. Please note that we don’t make any automated decisions including profiling based on information that we have about you.

Right to withdraw consent. You have the right to withdraw your consent for processing of your personal information at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Right to lodge a complaint. You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of your personal information infringes GDPR.

Breach Notification. If a breach/unauthorized access of personal information takes place that is likely to “result in a risk for the rights and freedoms of individuals”, we will notify the supervisory authority within 72 hours of becoming aware of the breach.

Changes to the Privacy Policy

This Privacy Policy may be updated from time to time. When updated the “Effective date" below will be amended and the new Privacy Policy will be posted online.

Our contact details

If you live in the "Specified countries" VRP Consulting will handle your personal information. “Specified countries” means European Union, European Economic area and Switzerland.

VRP Consulting, Inc.
268 Bush Street, #3836
San Francisco, CA 94104, USA
+1 415 429 8565

If you live outside the Specified Countries: VRP Consulting will handle your personal information provided and collected through or for the provision of VRP Services or processed in connection with them. In doing so, you enter into a User Agreement with VRP Consulting.

VRP Consulting, Inc.
268 Bush Street, #3836
San Francisco, CA 94104, USA
+1 415 429 8565