VRP Managed Services for Salesforce®

You won't have to worry about managing your Salesforce platform, we'll do it for you.

managed

What are Salesforce Managed Services?

Salesforce Managed Services is a proactive approach that helps businesses focus on their work rather than managing their Salesforce platform. You gain access to our team of expert administrators, consultants and developers who can provide assistance when you need it, enhancements at your request and pro-actively advise and make recommendations based on best practices.

VRP Consulting Managed Services are distinguished by our status as one of only 22 Salesforce Managed Services Navigator Experts, our flexible monthly fees and roll-over hours with packages starting from as low as 20 hours per month. If you require it, VRP is one of the few providers of a “follow the sun” model, providing 24/7 support.

Managed Services are perfect if...

You have a new Salesforce platform and require training, support and small enhancements.

You don't have an experienced system admin and need full or part-time resources without the cost.

Your internal Salesforce expert resources are limited.

Your existing systems admin is fully occupied and you need help with more complex issues.

You need to proactively adopt updates and new features.

Your Salesforce solution has become too complex to manage.

Your existing salesforce support provider is expensive and has inflexible contracts.

You have an existing salesforce managed service provider who delivers poor quality work.

You struggle to hire and retain Salesforce talent and need support now.

Not sure if Managed
Services
are right for you?

Our consultants will listen to your needs and help guide you to the best service, whether that is managed services, outsourcing or a project based engagements.

Why work with VRP?

We are a global full-service Salesforce® Consulting Partner, Managed Services Expert, Customer 360 Platform Expert, PDO Expert, Salesforce.org Consulting Partner and Tableau Partner, delivering innovation for all sizes of clients across the entire Salesforce platform.

2000+ projects

with over 350 clients across 12 years, delivering high quality projects with CSATs averaging 4.8/5

Innovative

industry and cloud expertise coupled with best-in-class ISV app partners to deliver perfect solutions with 750+ Salesforce® certifications

Agile

to deliver effectively for all projects from QuickStarts to multi-year enterprise transformation programs

16 offices

in 12 countries with client facing teams in EMEA, North America and delivery hubs at scale in Poland, Bulgaria and the Philippines

Flexible

client services including Consulting, Outsourcing, Custom Development, DevOps, Tableau analytics and Managed Services

Cost-effective

blend of local and remote certified experts to provide engagement and delivery that is right for your business

outsourcer
customer
consulting partner
tableau

Benefits of Managed Services

  • Access a wide range of Salesforce experts at low cost.
  • Maximize your ROI from your Salesforce investments.
  • Increase adoption to streamline processes and ensure best practices are followed.
  • Receive constant process optimizations through new automations, dashboards and reports.
  • Respond effectively and immediately to any sudden business needs or disruptions.
  • Keep your business secure with regular checks, updates and fixes.
  • Stay up to date and leverage the latest Salesforce updates and enhancements.
  • Focus on your core responsibilities, not your infrastructure.
  • Avoid business downtime with regular health checks, backups and proactive optimizations.
  • Ensure data quality with proper integrations, data migrations and regular data cleanups
  • Never worry about hiring, training and retaining your tech resources.
  • Optional 24/7 “follow the sun” model providing constant support regardless of your location.

Manage your business, not your Salesforce platform

Our managed services help you focus on your strengths and leverage our expertise so your platform aids your business.

What you get with VRP Managed Services

Flexibility

Get an adaptable contract tailored to your needs. Our low rate packages start from as low as 20 hours a month with rollover hours and overages possible.

  • As low as 20 hours a month
  • Rollover hours
  • Overages possible

Transparency

You'll have complete visibility into how your hours are being utilized thanks to our reports and status portal.

  • Monthly and quarterly reviews
  • Real-time Online status portal

Technical experts and industry specialists

Access our broad team of Salesforce experts experienced across the Salesforce platform and third-party solutions whenever you need them.

  • Admins
  • Consultants
  • Developers

Daily support

Get day-to-day Salesforce support including correcting incidents, solving problems, completing change requests, and carrying out release management processes.

  • General user admin
  • Troubleshooting
  • Ongoing maintenance

Small enhancements

Request and receive small enhancements when you need. If you notice an optimization opportunity or new need, we can deliver fast. Larger enhancements are better for a project based engagement.

  • Fields and record types updates
  • New automations
  • Page layout updates

Continuous evolution

Access our broad team of Salesforce experts experienced across the Salesforce platform and third-party solutions to continually enhance your solution.

  • AppExchange installs
  • Integrations
  • Custom interfaces and apps

Adopt the latest updates

Navigate Salesforce tri-annual release cycle with ease. Our team runs regression testing and prepares a summary of each release and their business impact.

  • New release reports with recommendations
  • Health checks in advance of new releases
  • Regression testing to prevent disruption

Integration updates and support

Gain a single source of truth and a unified experience with a seamless Salesforce integration of all your disparate systems using industry best practices.

  • Direct and middleware integrations
  • Limited implementation and updating
  • Monitoring and troubleshooting

Analytics, dashboards and reports

Empower your employees to unlock value pools and make data driven decisions. Whether you need a basic dashboard or in-depth analytics and predictive insights from Einstein and Tableau displayed in reports and dashboards, our team can deliver.

  • Creating reports and dashboards
  • Updating existing analytics

Data management

Ensure your data quality via our services. Whether you need to execute a smooth data migration, undergo data cleaning or implement a new solution to automate data quality, our experts are ready.

  • Data migration
  • Data quality reviews
  • Data clean up

Proactive management

Keep your Salesforce Platform in perfect shape. Our team will carry out regular health checks, security reviews and make recommendations accordingly.

  • Health Checks
  • Security reviews

Enablement & Training

Increase adoption and increase the value your company extracts from Salesforce. We can conduct training sessions with trainers, individual users or whole teams.

  • New user onboarding
  • New release training
  • Train-the-trainer, 1:1 or team workshops

Salesforce products we support

How much does it cost?

Our flexible managed services packages with roll-over hours start from as little as 20 hours per month and can extend to thousands of hours thanks to our deep bench. Your quote depends on your specific needs and situation so get in touch to get your offer.

What it's like to use our Managed Services

  1. 1. Fill in the form

    Give us your contact details, describe your setup and your needs. If we require more details, we'll request them.

  2. 2. Get a personalized offer

    You'll receive an offer that matches your needs and situation.

  3. 3. Leave the rest with us

    Whether you are looking to completely outsource your salesforce admin or supplement an existing team, we'll be ready when you need us.

Get your offer today

Complete the quick form and let's get your managed services journey started.

What our
clients say...

“VRP Managed Services have lived up to expectations from day one. Courteous, hard working and extremely knowledgeable in Salesforce. I can recommend them for anyone requiring a good and reliable service.“

CLOUD

Sales Cloud, Service Cloud, Pardot

LOCATION

United Kingdom

DATE

Oct 2020

Customer Success

We will look at the best option from the Salesforce ecosystem to meet your business needs. We hand-pick our partners, combining to enhance and emphasize the qualities of each other to deliver extensible, scalable solutions.

Trusted by

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FAQs

Salesforce managed services is a package of activities to support and extend businesses' Salesforce solutions to achieve higher ROI on their investments.

VRP Managed Services includes regular health checks, security reviews, regression testing, fixing support tickets, implementing change requests, and continual enhancements.

Salesforce is not a managed services provider. Managed Services for the Salesforce platform are provided by third party companies including VRP Consulting.

Managed Services are offerings of support and servicing which vary depending on industry and business needs. In the IT field, there are some common forms of Managed Services including systems administration, data backups, networking, web hosting and more. With Salesforce managed services, every part is related to the operation and development of your salesforce platform.

With Managed Services, there's no need for a separate agreement or Statement of work, leading to a rapid triage SLA. With professional services, each new project requires a new statement of work.

With VRP Managed Services, issue and support requests are assigned a priority rating to minimize any impact on the client’s business.

We prepare for releases and upcoming support areas in advance to ensure adoption, deliver value and prevent disruption.

Managed Services providers interact in different ways depending on their capabilities and methods. To ensure critical issues are resolved soon, we provide an online portal and salesforce app in addition to standard email support. For more complicated matters and long-term enhancements, we organize online meetings and share release documentation.

Our Managed Services provide fast access and deliver a flexible approach to any capability, within only a couple of hours.

At VRP Consulting, we are committed to the continued development of our admins, consultants and developers. Our team stays up-to-date with the latest information on upcoming releases and new cloud capabilities or optimizations, as soon as they are presented by Salesforce

Find the right solution for your business

Kickstart your next Salesforce project with an award-winning Salesforce partner. Complete the form and one of our consultants will get back to you. No matter your size, industry or requirements, we have the expertise and experience to help you achieve your goals.

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