Service Cloud

Quickly respond to customer needs on any channel.

What is Salesforce
Service Cloud®?

Service Cloud is all about keeping your customers happy by delivering exceptional customer service. Service Cloud gives you a platform to empower clients through self service portals, your service team the full picture of your customers, connect sales & service teams and provide management with overviews to ensure high levels of service delivery.

What can you do with Service Cloud?

You can impress your customers by giving them a self service portal to check FAQs and knowledge articles. If their needs go beyond that, your service team can respond quickly and efficiently by having a complete understanding of their needs on their service console.

Service Cloud can be connected to communication channels, configured to generate reports & dashboards giving you contact center performance insights and AI tools to provide proactive service delivery.

Service Cloud improves business processes when connected to other Salesforce Clouds (such as Sales Cloud®, Marketing Cloud® or Experience Cloud®) identifying opportunities for Sales to generate revenue.

40%

Increase in agent productivity

41%

Faster first contact resolution

34%

Increase in customer retention

*Source Trailhead Service Cloud

Get the best out of Service Cloud with VRP Consulting

Whether you are looking to improve customer services, optimise customer account management or create channel communication spaces, we have the experience to help get you up and running in no time.

What are your options?

If you are taking your first steps with Salesforce, or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more.

Our Cloud Experience Matrix

Explore our project matrix to learn how our customers were able to digitally transform their business, gain valuable customer insights, automate business processes, improve customer service delivery, personalize their marketing campaigns, implement market-disrupting solutions and drive revenue by harnessing VRP expertise and the power of Salesforce.

Featured Case Studies

  • PROJECT

    Created and configured a new customer and partner portal to increase customer satisfaction and streamline collaboration

    PLATFORM

    Experience Cloud, Service Cloud

    LOCATION

    Germany

    INDUSTRY

    Financial Services, Consulting

    With VRP you can always expect clear communication, commitment to meet project goals and proactive input of ideas for the optimal implementation.

    author
    Rafael Blaschke

    Head Of Master Data & Contracting

  • PROJECT

    Getting on the Salesforce AppExchange

    PLATFORM

    Service Cloud, Tableau CRM, PDO, AppExchange

    LOCATION

    London, UK

    INDUSTRY

    Hi-Tech

    VRP Consulting helped us develop our AppExchange App and expertly navigated the security review process. I'd highly recommend them for any PDO project.

    author
    Christopher Kellner

    VP Sales & Partnerships

  • PROJECT

    Partnership

    PLATFORM

    Service Cloud, Experience Cloud, Community Cloud

    LOCATION

    UK

    INDUSTRY

    Aviation / Manufacturing, Consulting

    VRP has been a key partner in ideation, design and delivery of Yocova. They continue to impress with their attention to detail, high level of communication, and willingness to go the extra mile.

    author
    Mark Goodhind

    Chief Product Officer

Get in touch

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Contact us to kickstart your next Salesforce project or join a fast-growing, innovative company who put their customers and employees at the heart of everything they do.

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