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Services
Our extensive range of services will help you achieve your business transformation goals, whether you’re new to Salesforce or looking to evolve your existing platform
Consulting
Maximize the benefits of your Salesforce platform with our expert consultants and architects
Managed Services
Let us cost-effectively manage and support your Salesforce solution so you don’t have to
Integration
Scale and automate data and processes between Salesforce and your backend systems
AppExchange App Development
Flexible product development expertise to design, build, launch and maintain your app
Health Checks
Assess your Salesforce solution’s performance, diagnose issues and find resolutions
DevOps
Automate Salesforce release management activities with end-to-end visibility
Outsourcing
Increase your technical capacity and skills cost-effectively, on demand
QuickStarts
Get your nonprofit or small business running on Salesforce quickly and cost-effectively
Custom Development
Extend the functionality of your Salesforce solution with custom applications
Solutions
Whatever your needs, we have the experience across all Salesforce Clouds and Products, as well as a range of accelerators of our own, to deliver the right solutions
Salesforce Clouds
Whatever Salesforce Clouds you have or need, we will deliver their full potential
Sales
Service
Nonprofit
Marketing
Revenue
Commerce
Health Cloud
Experience
Field Service
Net Zero Cloud
Salesforce Analytics
Gain new insights to make data-driven decisions that drive your business forward
Einstein 1 Platform
Harness all the value and potential predictive and generative AI offer your business.
Customer 360 Platform
Empower your employees and customers to engage with your business better.
MuleSoft
Connect all your vital systems, data and devices to provide seamless experiences
Slack
Integrate Salesforce and Slack to automate processes and connect people to data
AgentForce
Boost sales and support with AI Agentforce, driving efficiency and growth.
Bullhorn
Optimizing Bullhorn for staffing firm success
Accounting Seed
Optimize your existing Accounting Seed environment
Industries
With specific knowledge and experience of your sector, our experts can quickly and efficiently implement best practice solutions for your organization
Boost your impact with optimized fundraising, greater donor engagement and more
Financial Services
Maintain compliance, deliver new revenue models and connect data, departments and systems
Real Estate
Turbocharge property sales, leasing, maintenance and real estate management
Manufacturing
Manage complex sales and supply processes and bring new products to market
Recruitment
Deliver leading-edge hiring and placing solutions for clients and candidates
Healthcare & Life Sciences
Enhance patient experience, solve scheduling challenges and stay secure and compliant
Retail
Turn single visits into lifelong customers with multi-channel selling and superior service
Communications
Deliver continuous, high-quality service that exceeds your customers’ expectations
Higher Education
Achieve a truly connected campus and transform student, faculty and staff experiences
See all industries
Customers
We’re loved by our clients and Salesforce thanks to our dedication to award-winning innovation, exceeding expectations, and driving customer success
Success Stories
See why we consistently receive an average customer satisfaction rating of 4.8 out of 5
Eurostar
Rolls-Royce
Noise Solution
Saint-Gobain
DPD
Monsoon
Tabletochki
BVT
Welk Resorts
Fonteva LLC
Christians Against Poverty UK
Ukrainian Red Cross Society
Pacific Dental Services
Connex Partners
Beyond Better Foods
Portfolio
Find examples of our experience relevant to your industry, project and platform
Engagements
Explore our strategic Salesforce partnerships designed to solve complex challenges
Our Commitments
Learn about our commitments to our clients, the cornerstones of everything we do for you
About VRP
VRP is the largest independent Salesforce Partner in the ecosystem and has helped over 400 customers globally transform their businesses with innovative Salesforce solutions
Learn about our global presence, our achievements and history, and our mission
Our Team
Find out about our company culture and the passionate professionals who work here
Leadership
Meet our leaders and find out why they love the work they do at VRP
Partners
We carefully choose all our partners to enhance your platform with the right tools
FinDock
Jitterbit
Copado
Docomotion
Own
Vinton
Conga CLM
FormAssembly
Careers
Join us and take your career forward with the perfect new role at VRP Consulting
Work Life
Recruitment Process
Career Path
Vacancies
Updates & Insights
Get valuable, actionable insights from our experts and stay informed with all the latest news from VRP and the Salesforce ecosystem
Blog
Discover the latest industry trends and benefit from our experts’ insights
News
Get updates and important news about VRP and Salesforce
Videos
Watch our videos on Salesforce strategy and technology and our services
Knowledge base
Learn from our guides, reports, white papers and other useful materials
Events
See a calendar of future events we’re hosting, taking part in or sponsoring
Get in Touch
EN
VRP Consulting implements, configures, and optimizes Salesforce Service Cloud for organizations that need to transform customer support operations with case management automation, omnichannel communication, field service coordination, and AI-powered service intelligence. VRP’s Service Cloud implementations connect customer support with sales, marketing, and operational data to give agents a complete Customer 360 view — enabling faster case resolution, higher customer satisfaction, and proactive service delivery. Service Cloud clients include Eurostar (contact centre unification across four countries as part of the DELTA project), Rolls-Royce/Yocova (aviation community and service platform), Saint-Gobain (multi-brand service operation), DPD (logistics support across Netherlands and Belgium), and PayOne (customer and partner portal in Germany).
Salesforce Service Cloud is the platform for customer service and support operations. It provides a unified environment for case management, knowledge article delivery, customer self-service portals, omnichannel communication routing, and service team performance analytics. Service Cloud empowers customers to resolve issues independently through self-service communities and knowledge bases, while giving service agents the complete context they need to handle complex cases efficiently when human intervention is required.
Service Cloud connects with communication channels — email, live chat, SMS, WhatsApp, social media, telephony (CTI), and video chat — to meet customers wherever they prefer to engage. It integrates with other Salesforce clouds (Sales Cloud for revenue opportunities identified during service interactions, Marketing Cloud for post-service engagement campaigns, Experience Cloud for branded customer portals) to create a unified post-sale customer experience.
Einstein AI for Service Cloud adds intelligent automation: Einstein Bots handle routine queries without human intervention, Einstein Case Classification routes cases to the right team automatically, Einstein Next Best Action recommends optimal resolution steps, and Agentforce (Salesforce’s autonomous AI agent framework) enables increasingly automated service workflows that learn from historical resolution patterns.
Increase in agent productivity
Faster first contact resolution
Increase in customer retention
*Source Trailhead Service Cloud
Whether you are looking to improve customer services, optimise customer account management or create channel communication spaces, we have the experience to help get you up and running in no time.
VRP configures the complete Service Cloud customer service infrastructure: self-service portals with the client’s brand identity, case management with automated routing and escalation rules, macro configuration for agent efficiency, service process automation using Flow and Apex, knowledge management with article publishing and feedback workflows, service analytics dashboards for management visibility, and Experience Cloud community portals for customer self-service. The configuration ensures customers can resolve common issues independently while complex cases are routed to the right agent with full context.
VRP connects Service Cloud to all customer communication channels, creating a unified agent experience regardless of how the customer initiates contact. Channel configuration includes: messaging platforms (Live Message, SMS, WeChat, WhatsApp), email engines and auto-response rules, embedded services (Live Agent chat, chatbots, video chat), social media monitoring and response (Twitter, Instagram, Facebook, YouTube), telephony integration (CTI) with call centre implementation and routing, and community platform engagement. VRP also offers ServiceX, its own proprietary product for cross-channel service communications.
VRP configures and connects Field Service Lightning to align service agents, dispatchers, and mobile field workers in a unified operations environment. Configuration covers core Field Service Lightning setup, the Field Service managed package, the Field Service mobile app for technicians, the dispatcher console with intelligent scheduling and routing, and geocoding configuration for location-based service optimization. Field Service extends Service Cloud from the contact centre into the field, enabling organizations to deliver on-site service with the same 360-degree visibility available to desk-based agents.
VRP implements Service Cloud Voice to integrate telephony directly into the Service Cloud platform. Configuration delivers integrated telephony with all calls managed from a single platform, omnichannel visibility through the Service Console so agents see all customer interactions regardless of channel, a 360-degree view of each customer and their request history, automatic voice transcription appended to case records, and a streamlined agent interaction through the Omni-Channel widget that routes calls alongside digital channels.
VRP configures Einstein AI to provide intelligent automation within Service Cloud. Einstein capabilities for service include: Einstein Bots that handle routine customer queries without human intervention (freeing agents for complex issues), Einstein Next Best Action that recommends the optimal resolution path for each case based on historical patterns, and Einstein Case Classification that automatically categorizes and routes incoming cases to the most appropriate team or agent based on the case content, customer history, and current team capacity.
VRP offers four engagement models for Service Cloud projects:
Explore our project matrix to learn how our customers were able to digitally transform their business, gain valuable customer insights, automate business processes, improve customer service delivery, personalize their marketing campaigns, implement market-disrupting solutions and drive revenue by harnessing VRP expertise and the power of Salesforce.
Design and configuration of a new customer and partner portal to increase customer satisfaction and streamline collaboration for one of Germany’s leading payment service providers.
Experience Cloud, Service Cloud
Germany
With VRP you can always expect clear communication, commitment to meet project goals and proactive input of ideas for the optimal implementation.
Head Of Master Data & Contracting
AppExchange application development and Salesforce Security Review navigation for an AI-powered customer service platform.
Service Cloud, Tableau CRM, AppExchange/PDO
London, UK
Hi-Tech, ISV
VRP Consulting helped us develop our AppExchange App and expertly navigated the security review process. I’d highly recommend them for any PDO project.
VP Sales & Partnerships
Long-term strategic partnership for the ideation, design, and delivery of Yocova — a digital platform built on Salesforce that serves the aerospace and industrial engineering community.
Service Cloud, Experience Cloud, Marketing Cloud
UK
Aviation, Manufacturing
VRP has been a key partner in ideation, design and delivery of Yocova. They continue to impress with their attention to detail, high level of communication, and willingness to go the extra mile.
Chief Product Officer
Consulting, design, and delivery engagement to merge Thalys and Eurostar Salesforce environments, data, and processes following the corporate merger between the two high-speed rail operators. The DELTA project unified customer service across markets.
Service Cloud, Sales Cloud, Marketing Cloud, Loyalty Cloud, Boomi, Mulesoft
UK, France, Benelux, Germany
Transportation
“The successful launch of the DELTA project saw Eurostar reach a significant milestone in its digital transformation journey. Thanks to the support of VRP’s technical expertise, Eurostar is able to provide a unified customer experience for our contact centre customers.”
Chief Technology Officer (CTO)
Multi-cloud digital transformation programme spanning multiple brands and sister companies following divestment of the client’s distribution business. The engagement covered sales automation, customer service, marketing automation, and B2B e-commerce across a complex multi-entity structure.
Sales Cloud, Service Cloud, Marketing Cloud, B2B Commerce Cloud
The high levels of Salesforce technical knowledge and agile mindset within the VRP team not only helped accelerate our digital transformation but also fostered a collaborative and innovative environment.
Delivery & Data Director
Outsourcing engagement providing a dedicated Salesforce Consultant, Business Analyst, and Developers to support DPD’s Salesforce platform across Benelux operations. VRP’s team streamlined operations, enhanced decision-making, and maximized Salesforce’s potential across parcel logistics workflows.
Sales Cloud, Service Cloud
Netherlands, Belgium
Shipping
“VRP Consulting has been a vital partner in our transformation, helping us streamline operations, enhance decision-making, and maximize Salesforce’s potential. Their dedicated experts consistently deliver innovative solutions that boost efficiency, reduce risk, and empower our team.”
Manager Business Applications
VRP Consulting implements Salesforce Service Cloud with case management automation, omnichannel communication, Field Service Lightning, Service Cloud Voice, and Einstein AI — configured to match your organization’s support processes, SLA requirements, and channel strategy. As a Summit Partner with Service Cloud deployed across contact centres, field operations, and self-service portals for clients including Eurostar, Rolls-Royce, and DPD, VRP brings deep implementation expertise to every engagement. Complete the form and a Service Cloud specialist will respond within 24 hours.
What happens after you submit the form:
A Salesforce Service Cloud expert will contact you within 24 hours.
We’ll schedule a discovery call to understand your service goals, case management processes, and customer support challenges.
Our team will assess your current setup and recommend the best Salesforce Service Cloud solution for your business.
You’ll receive a tailored implementation roadmap or proposal within 2–5 business days — NDA available upon request.
Evaluate your setup in 3 minutes and uncover opportunities to boost performance, user adoption, and ROI. Receive a free expert report with actionable improvement steps.
You’ve invested in Salesforce — but is your system working at full potential? Take our short survey (10 quick questions) to assess your organization’s current Salesforce performance. At the end, you’ll receive a free custom report with key recommendations and next steps to improve performance, adoption, and ROI.
Takes 3 minutes. No signup required. Bonus: Get tailored insights from our Salesforce experts.
