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Services
Our extensive range of services will help you achieve your business transformation goals, whether you’re new to Salesforce or looking to evolve your existing platform
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Integration
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Extend the functionality of your Salesforce solution with custom applications
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Salesforce Analytics
Gain new insights to make data-driven decisions that drive your business forward
Einstein 1 Platform
Harness all the value and potential predictive and generative AI offer your business.
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Empower your employees and customers to engage with your business better.
MuleSoft
Connect all your vital systems, data and devices to provide seamless experiences
Slack
Integrate Salesforce and Slack to automate processes and connect people to data
AgentForce
Boost sales and support with AI Agentforce, driving efficiency and growth.
Bullhorn
Optimizing Bullhorn for staffing firm success
Accounting Seed
Optimize your existing Accounting Seed environment
Industries
With specific knowledge and experience of your sector, our experts can quickly and efficiently implement best practice solutions for your organization
Boost your impact with optimized fundraising, greater donor engagement and more
Financial Services
Maintain compliance, deliver new revenue models and connect data, departments and systems
Real Estate
Turbocharge property sales, leasing, maintenance and real estate management
Manufacturing
Manage complex sales and supply processes and bring new products to market
Recruitment
Deliver leading-edge hiring and placing solutions for clients and candidates
Healthcare & Life Sciences
Enhance patient experience, solve scheduling challenges and stay secure and compliant
Retail
Turn single visits into lifelong customers with multi-channel selling and superior service
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Deliver continuous, high-quality service that exceeds your customers’ expectations
Higher Education
Achieve a truly connected campus and transform student, faculty and staff experiences
See all industries
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Success Stories
See why we consistently receive an average customer satisfaction rating of 4.8 out of 5
Eurostar
Rolls-Royce
Noise Solution
Saint-Gobain
DPD
Monsoon
Tabletochki
BVT
Welk Resorts
Fonteva LLC
Christians Against Poverty UK
Ukrainian Red Cross Society
Pacific Dental Services
Connex Partners
Beyond Better Foods
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About VRP
VRP is the largest independent Salesforce Partner in the ecosystem and has helped over 400 customers globally transform their businesses with innovative Salesforce solutions
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FinDock
Jitterbit
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Own
Vinton
Conga CLM
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EN
VRP Consulting implements Salesforce Experience Cloud for organizations that need branded digital experiences connecting customers, partners, and employees to CRM data, support resources, and collaboration tools. Experience Cloud delivers customer self-service portals, partner relationship platforms, employee intranets, and community engagement sites — all built natively on Salesforce with direct access to Sales Cloud, Service Cloud, and Marketing Cloud data. VRP’s Experience Cloud clients include Rolls-Royce/Yocova (aviation industry community platform connecting 100+ airlines, built on Experience Cloud with Service Cloud, Marketing Cloud, Heroku, and Tableau CRM), PayOne (customer and partner portal for financial services in Germany), Upwardly Global (refugee and immigrant jobseeker portal), and Noise Solution (innovative video feedback and community engagement platform, 2022 Salesforce Partner Innovation Award winner).
Salesforce Experience Cloud (formerly Community Cloud) is a platform for building branded digital experiences that connect external audiences — customers, partners, prospects, and beneficiaries — and internal audiences — employees and stakeholders — to the organization’s Salesforce data and business processes. Experience Cloud provides a no-code and low-code environment where websites, portals, forums, and mobile applications are built using Experience Builder, Salesforce CMS for content management, and Mobile Publisher for native mobile app distribution.
Experience Cloud leverages CRM data from connected Salesforce clouds: Sales Cloud for pipeline and account data, Service Cloud for case management and knowledge articles, Marketing Cloud for personalized communications, and Commerce Cloud for transactional self-service. This direct CRM connectivity means portal visitors see data that is relevant, personalized, and current — without requiring separate integration between the portal and back-end systems.
Experience Cloud can be extended with pre-built components and Lightning Bolt solutions from the AppExchange, including Appinium for video-based learning and engagement, PatientX for healthcare-specific digital experiences, and industry-specific templates that accelerate deployment for common use cases. VRP’s own ServiceX product also connects with Experience Cloud to provide cross-channel service communication capabilities.
Reduced launched time
Net Promoter score
Increase in partner sales*
*Salesforce Experience Cloud Data Sheet
VRP configures Experience Cloud across six capability areas to match your organization's digital experience strategy — whether you need customer self-service, partner platforms, employee communities, or industry-disrupting collaboration ecosystems.
VRP identifies and implements the optimal customer service experience for each organization — whether a self-service portal, a searchable knowledge base, a peer community forum, or a combination. Configuration covers mobile-responsive portal design, self-access knowledge base with article management and search optimization, user forums with moderation and gamification, engaging community portals with branded UX, live chat integration with bots and human agent escalation, and automated case creation workflows that involve support agents only when self-service cannot resolve the issue. This model reduces support costs while improving customer satisfaction through 24/7 accessible self-service.
VRP configures business account portals that give customers direct access to their account information, order history, contract details, and support resources. Portal configuration includes real-time customer account data display, order progress tracking and self-service management, self-access knowledge base and resource libraries, escalation paths from chatbots to human support agents, and mobile-responsive design for access on any device. Integrations with third-party solutions — financial management systems, e-signature tools (DocuSign), and document generators (Conga, Docomotion) — enable customers to update profiles, review contracts, and submit requests at their convenience.
VRP builds customized, branded partner communities for organizations that manage channel sales, partner networks, and ecosystem relationships. Partner platform configuration covers partner recruitment, onboarding, and training workflows; automated data sharing and approval processes; lead distribution, registration, and sales pipeline tracking; marketing resource distribution and co-marketing collaboration; activity tracking and partner performance reporting; and integration with Appinium for video-based partner training and certification. PayOne’s partner portal is a reference implementation of VRP’s Experience Cloud partner platform capability.
VRP creates industry-disrupting collaboration platforms that connect peers, experts, and stakeholders for knowledge exchange and community engagement. These platforms go beyond standard portals to create networked ecosystems with networking and communication features, content management and publishing, developer platform capabilities for community-contributed extensions, and ecommerce integration for marketplace functionality. The Rolls-Royce/Yocova project is VRP’s flagship community platform: an aviation industry community connecting over 100 airlines, built on Experience Cloud with Service Cloud, Marketing Cloud, Heroku, and Tableau CRM — winning VRP the 2020 Salesforce Partner Innovation Award. Noise Solution’s video feedback platform is another innovation reference, winning the 2022 Partner Innovation Award.
VRP configures employee-facing Experience Cloud communities that facilitate internal processes, manage training, and connect distributed and remote workforces. Employee community configuration includes company organization charts with employee profiles and office locations, HR and IT request submission and processing workflows, onboarding and employee development programme management, internal guidelines and policy document libraries, communication channels for company-wide announcements and team collaboration, document sharing with version control, and internal reporting dashboards for operational visibility.
VRP partners with Appinium to deliver video-based learning and engagement management within Experience Cloud. Appinium combines modern video hosting with learning management functionality to drive audience engagement, track content consumption analytics, and correlate learning outcomes with business metrics — all natively within Salesforce. Configuration covers harmonized marketing, sales, customer success, and learning processes; native engagement data capture within Salesforce for reporting and automation; and secure management, deployment, and tracking of video and multimedia assets. The Noise Solution engagement is VRP’s reference implementation of Appinium within Experience Cloud.
If you are taking your first steps with Salesforce, or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more.
Explore our project matrix to learn how our customers were able to digitally transform their business, gain valuable customer insights, automate business processes, improve customer service delivery, personalize their marketing campaigns, implement market-disrupting solutions and drive revenue by harnessing VRP expertise and the power of Salesforce.
Development of an innovative solution to capture qualitative video feedback, transcribe responses, run sentiment analysis, and determine AI-driven next best actions to automate assessment processes for nonprofit programme evaluation.
Experience Cloud, Tableau CRM, Heroku, Appinium, Customer 360 Platform, Einstein
UK
Working with VRP has been great for us. The VRP team has always taken on board our crazy ideas and helped to turn them into solutions which are workable, scalable and impactful.
CEO
Design and configuration of a new customer and partner portal to increase customer satisfaction and streamline collaboration for one of Germany’s leading payment service providers.
Experience Cloud, Service Cloud
Germany
With VRP you can always expect clear communication, commitment to meet project goals and proactive input of ideas for the optimal implementation.
Head Of Master Data & Contracting
Long-term strategic partnership for the ideation, design, and delivery of Yocova — a digital platform built on Salesforce that serves the aerospace and industrial engineering community.
Service Cloud, Experience Cloud, Marketing Cloud
Aviation, Manufacturing
VRP has been a key partner in ideation, design and delivery of Yocova. They continue to impress with their attention to detail, high level of communication, and willingness to go the extra mile.
Chief Product Officer
Consulting engagement to create a dedicated online portal offering resources to assist refugee and immigrant jobseekers, built on Salesforce Experience Cloud.
Experience Cloud
Poland
We were very impressed by how quickly and expertly VRP’s team delivered what we needed. They were dedicated to ensuring we had everything necessary for our program to have the best chance of success.
VP of Technology
Salesforce Experience Cloud (formerly Community Cloud) is a platform for building branded digital experiences that connect customers, partners, employees, and other stakeholders to your organization’s Salesforce data and business processes. Experience Cloud enables self-service customer portals, partner relationship platforms, employee intranets, and community engagement sites — all built natively on Salesforce with direct access to CRM data. VRP Consulting implements Experience Cloud for organizations including Rolls-Royce/Yocova (aviation community), PayOne (financial services portal), Upwardly Global (refugee jobseeker portal), and Noise Solution (video feedback platform).
Experience Cloud is the current name for what was formerly called Salesforce Community Cloud. Salesforce renamed the product to reflect its expanded scope beyond traditional communities to include customer portals, partner platforms, branded websites, and mobile applications. The underlying technology is the same: Experience Builder for design, Salesforce CMS for content, Mobile Publisher for mobile apps, and direct CRM data connectivity.
VRP builds five primary Experience Cloud portal types: customer self-service portals (knowledge base, case management, community forums), account management portals (order tracking, contract access, document management), partner platforms (lead distribution, training, co-marketing, sales tracking), employee communities (HR processes, onboarding, internal communication), and innovation platforms (industry communities, marketplace collaboration, content exchange). Each portal type connects to the organization’s Salesforce CRM data for personalized, contextual experiences.
Yes. Experience Cloud connects directly to Sales Cloud (account and pipeline data), Service Cloud (case management and knowledge articles), Marketing Cloud (personalized communications and campaign tracking), Commerce Cloud (ecommerce and transactional self-service), and Revenue Cloud (contract and pricing information). VRP configures cross-cloud data flows to ensure portal visitors see relevant, current information from across the Salesforce ecosystem.
Yes. VRP provides ongoing Experience Cloud administration, content management, and platform optimization through its managed services model. Managed services for Experience Cloud environments include portal design updates, content publishing workflows, user management, performance monitoring, and integration maintenance as the organization’s digital experience requirements evolve.
VRP Consulting implements Salesforce Experience Cloud for customer portals, partner communities, employee intranets, and innovative collaboration platforms — all connected to your CRM data for personalized, branded digital experiences. Clients include Rolls-Royce/Yocova (aviation community, 2020 Innovation Award), PayOne (customer/partner portal, Germany), Upwardly Global (refugee jobseeker portal), and Noise Solution (video feedback platform, 2022 Innovation Award). Complete the form and an Experience Cloud specialist will respond within 24 hours.
What happens after you submit the form:
A Salesforce Experience Cloud expert will contact you within 24 hours.
We’ll schedule a discovery call to understand your organization’s goals, audience needs, and digital experience strategy.
Our team will assess your current setup and recommend the best Salesforce solution for creating impactful online experiences.
You’ll receive a tailored implementation roadmap or proposal within 2–5 business days — NDA available upon request.
Evaluate your setup in 3 minutes and uncover opportunities to boost performance, user adoption, and ROI. Receive a free expert report with actionable improvement steps.
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