Field Service

Powerful Field service hub for optimized customer service.

What is Salesforce Field Service®?

Field Service is all about delivering smarter, more personalized and faster field services through automation and integration of operations to delight your customers.

Field Service gives you a comprehensive, mobile-friendly toolset to optimize your workforce management, boost productivity and empower the entire service chain from agents, dispatchers to mobile employees and managers.

What can you do with Field Service®?

You can equip your teams with a comprehensive view of the entire workforce ecosystem with real-time visibility to track progress, schedule appointments and assign workers while staying connected with your customers anytime, anywhere and on any device.

Field Service is an extension of Service Cloud and so improves business processes when connected to other Salesforce Clouds (such as Sales Cloud®, Marketing Cloud® or Experience Cloud®) identifying opportunities for Sales to generate revenue.

Field Service can be integrated with IoT devices and onsite data to predict maintenance needs and automate proactive and responsive support to keep your customers running. The addition of Field Service Analytics uses the power of Tableau CRM to gain priceless insights for better performance.

68%

Service executives agree field service is an important part of their customer experience strategy.*

72%

Executives use field service management software for faster case resolution.*

92%

Executives believe they need to adapt their service model in order to keep up with customers’ needs.**

*Salesforce Field Service Datasheet

**Connected Service Study 2016

Get the most out of Field Service with VRP Consulting

Whether you are looking to improve your scheduling process, reduce costs, improve on-site service efficiency, upgrade the convenience of your services or integrate a mobile app, we have the experience to help you get you operational in no time.

What are your options?

If you are taking your first steps with Salesforce or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more.

Our Cloud Experience Matrix

Explore our project matrix below to learn how our customers were able to digitally transform their business, gain valuable customer insights, automate business processes, improve customer service delivery, personalize their marketing campaigns, implement market-disrupting solutions, and drive revenue by harnessing the power of Salesforce and VRP expertise.

Find the right solution for your business

Kickstart your next Salesforce project with an award-winning Salesforce partner. Complete the form and one of our consultants will get back to you. No matter your size, industry or requirements, we have the expertise and experience to help you achieve your goals.

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