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Services
Our extensive range of services will help you achieve your business transformation goals, whether you’re new to Salesforce or looking to evolve your existing platform
Consulting
Maximize the benefits of your Salesforce platform with our expert consultants and architects
Managed Services
Let us cost-effectively manage and support your Salesforce solution so you don’t have to
Integration
Scale and automate data and processes between Salesforce and your backend systems
AppExchange App Development
Flexible product development expertise to design, build, launch and maintain your app
Health Checks
Assess your Salesforce solution’s performance, diagnose issues and find resolutions
DevOps
Automate Salesforce release management activities with end-to-end visibility
Outsourcing
Increase your technical capacity and skills cost-effectively, on demand
QuickStarts
Get your nonprofit or small business running on Salesforce quickly and cost-effectively
Custom Development
Extend the functionality of your Salesforce solution with custom applications
Solutions
Whatever your needs, we have the experience across all Salesforce Clouds and Products, as well as a range of accelerators of our own, to deliver the right solutions
Salesforce Clouds
Whatever Salesforce Clouds you have or need, we will deliver their full potential
Sales
Service
Nonprofit
Marketing
Revenue
Commerce
Health Cloud
Experience
Field Service
Net Zero Cloud
Salesforce Analytics
Gain new insights to make data-driven decisions that drive your business forward
Einstein 1 Platform
Harness all the value and potential predictive and generative AI offer your business.
Customer 360 Platform
Empower your employees and customers to engage with your business better.
MuleSoft
Connect all your vital systems, data and devices to provide seamless experiences
Slack
Integrate Salesforce and Slack to automate processes and connect people to data
Industries
With specific knowledge and experience of your sector, our experts can quickly and efficiently implement best practice solutions for your organization
Boost your impact with optimized fundraising, greater donor engagement and more
Financial Services
Maintain compliance, deliver new revenue models and connect data, departments and systems
Real Estate
Turbocharge property sales, leasing, maintenance and real estate management
Manufacturing
Manage complex sales and supply processes and bring new products to market
Recruitment
Deliver leading-edge hiring and placing solutions for clients and candidates
Healthcare & Life Sciences
Enhance patient experience, solve scheduling challenges and stay secure and compliant
Retail
Turn single visits into lifelong customers with multi-channel selling and superior service
Communications
Deliver continuous, high-quality service that exceeds your customers’ expectations
Higher Education
Achieve a truly connected campus and transform student, faculty and staff experiences
See all industries
Customers
We’re loved by our clients and Salesforce thanks to our dedication to award-winning innovation, exceeding expectations, and driving customer success
Success Stories
See why we consistently receive an average customer satisfaction rating of 4.8 out of 5
Ukrainian Red Cross Society
Rolls-Royce
PAYONE
Noise Solution
Bullhorn
Connex Partners
Fonteva LLC
HappyOrNot
Hope For The Future
Welk Resorts
Beyond Better Foods
BVT
Charlie works
MCF
HerMoney Media
Pacific Dental Services
W2 Onboarder
Georgia Red Cross Society
Eurostar
Upwardly Global
Saint-Gobain
Christians Against Poverty UK
Lifecentre
Bridges Outcomes Partnerships
Tabletochki
Portfolio
Find examples of our experience relevant to your industry, project and platform
Our Commitments
Learn about our commitments to our clients, the cornerstones of everything we do for you
About VRP
VRP is the largest independent Salesforce Partner in the ecosystem and has helped over 400 customers globally transform their businesses with innovative Salesforce solutions
Learn about our global presence, our achievements and history, and our mission
Our Team
Find out about our company culture and the passionate professionals who work here
Leadership
Meet our leaders and find out why they love the work they do at VRP
Partners
We carefully choose all our partners to enhance your platform with the right tools
Accounting Seed
FinDock
Jitterbit
Copado
Docomotion
Own
Careers
Join us and take your career forward with the perfect new role at VRP Consulting
Work Life
Recruitment Process
Career Path
Vacancies
Updates & Insights
Get valuable, actionable insights from our experts and stay informed with all the latest news from VRP and the Salesforce ecosystem
Blog
Discover the latest industry trends and benefit from our experts’ insights
News
Get updates and important news about VRP and Salesforce
Videos
Watch our videos on Salesforce strategy and technology and our services
Knowledge base
Learn from our guides, reports, white papers and other useful materials
Events
See a calendar of future events we’re hosting, taking part in or sponsoring
Get in Touch
EN
Quickly respond to customer needs on any channel.
Service Cloud is all about keeping your customers happy by delivering exceptional customer service. Service Cloud gives you a platform to empower clients through self service portals, your service team the full picture of your customers, connect sales & service teams and provide management with overviews to ensure high levels of service delivery.
You can impress your customers by giving them a self service portal to check FAQs and knowledge articles. If their needs go beyond that, your service team can respond quickly and efficiently by having a complete understanding of their needs on their service console. Service Cloud can be connected to communication channels, configured to generate reports & dashboards giving you contact center performance insights and AI tools to provide proactive service delivery. Service Cloud improves business processes when connected to other Salesforce Clouds (such as Sales Cloud®, Marketing Cloud® or Experience Cloud®) identifying opportunities for Sales to generate revenue.
Increase in agent productivity
Faster first contact resolution
Increase in customer retention
*Source Trailhead Service Cloud
Whether you are looking to improve customer services, optimise customer account management or create channel communication spaces, we have the experience to help get you up and running in no time.
If you are taking your first steps with Salesforce, or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more.
Explore our project matrix to learn how our customers were able to digitally transform their business, gain valuable customer insights, automate business processes, improve customer service delivery, personalize their marketing campaigns, implement market-disrupting solutions and drive revenue by harnessing VRP expertise and the power of Salesforce.
Created and configured a new customer and partner portal to increase customer satisfaction and streamline collaboration
Experience Cloud, Service Cloud
Germany
With VRP you can always expect clear communication, commitment to meet project goals and proactive input of ideas for the optimal implementation.
Head Of Master Data & Contracting
Getting on the Salesforce AppExchange
Service Cloud, Tableau CRM, AppExchange/PDO
London, UK
Hi-Tech
VRP Consulting helped us develop our AppExchange App and expertly navigated the security review process. I'd highly recommend them for any PDO project.
VP Sales & Partnerships
Partnership
Service Cloud, Experience Cloud, Marketing Cloud
UK
Aviation / Manufacturing
VRP has been a key partner in ideation, design and delivery of Yocova. They continue to impress with their attention to detail, high level of communication, and willingness to go the extra mile.
Chief Product Officer
Consulting design and delivery engagement to merge Thalys and Eurostar orgs, data and processes following corporate merger
Service Cloud, Sales Cloud, Marketing Cloud, Loyalty Cloud, Boomi, MuleSoft
UK, France, Benelux, Germany
Transportation
The successful launch of the DELTA project saw Eurostar reach a significant milestone in its digital transformation journey. Thanks to the support of VRP's technical expertise, Eurostar is able to provide a unified customer experience for our contact centre customers.
Chief Technology Officer (CTO)
Multi-cloud digital transformation programme spanning many brands and sister companies following divestment of client’s distribution business
Sales Cloud, Service Cloud, Marketing Cloud, B2B Commerce Cloud
The high levels of Salesforce technical knowledge and agile mindset within the VRP team not only helped accelerate our digital transformation but also fostered a collaborative and innovative environment. It was a pleasure to partner with a team that consistently found ways through business challenges and helped us deliver exceptional value to our businesses.
Delivery & Data Director
Your voice matters. Feel free to leave your question or comment here with your details and we will get back to you. Contact us to kickstart your next Salesforce project or join a fast-growing, innovative company who put their customers and employees at the heart of everything they do.
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