Communications

As demand skyrockets for higher quality and quantity of service in our increasingly connected world, communication companies need to adapt quickly while ensuring quality service. From a single contract to supplying global firms, your Salesforce platform can help you deliver continuous service, delighting your customers.

Communications Challenges

Complex sales order processing & account management

1000s of product SKUs, configurations and pricing rules can take time to put together and risk pricing errors. Customers expect access to manage their accounts, view simple package details and easy payment options.

Nurturing customer lifecycle

Exceeding customer expectations in terms of service and product availability is more important than ever as customers can easily switch from one provider to another. Understanding customers' choices enable pro-active support and personalized marketing campaigns across multiple channels for repeat purchases.

Order fulfilment

Integrating sales into OSS/BSS network fulfilment systems to enable process automation is hugely complex but critical to enhance customer experience, increase order viability and profit margins.

Accessible data

Sales & Service representatives need full access to all details on mobile devices at any location to meet customer needs. Partner relationships require effective tools to exchange information between different systems.

Data security and privacy

Customers and regulators demand the highest level of data security and privacy. Maintaining customer trust is crucial for loyalty and long-term customer relationships. This ranges from tracking GDPR preferences to capturing financial data securely.

Industry Solutions

Agile sales processing

Build a harmonized product catalog which can be tweaked to suit the needs of each customer. Combine pricing features, such as bundles, tiers, dynamic pricing, price rules, approvals and auto-renewals in an enhanced UI, enabling the customer to make their own choices.

Data-driven marketing

Create and distribute targeted marketing campaigns based on client data. Use the power of Marketing Cloud® or Pardot® to provide complex customer journeys that speak to each customers heart.

Vlocity Communications

Provide an integrated OSS/BSS solution for increased business agility while delivering differentiated customer experience. Vlocity Communications is a communication industry specific solution that accelerates digital transformation.

Data on the go

Implement and optimise mobile-friendly tools and analytics your staff need to manage sales and servicing. Salesforce Field Service Lightning® provides an opportunity to capture data on the go or in the office. VRP's accelerator ServiceX brings all your communication channels together in a single, easy-to-configure interface, integrated with your website.

GDPR compliance & data security

Salesforce follows best practices for a data processor and provides you with useful tools to stay GDPR compliant, by capturing personal preferences. Through user profile settings access to personal financial data can be restricted and maintained even when connected to one of our trusted accounting solution partners.

What are your options?

If you are taking your first steps with Salesforce®, evolving your existing platform or developing one-of-a-kind applications to disrupt your market, our experts can match your business needs with our full-cycle development and support.

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Experienced in Communications

We’ve helped several Communications companies optimise their customer service, drive loyalty and engagement by connecting sales, service and marketing solutions. Learn more about our most recent projects.

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