Agentforce World Tour New York 2025

Agentforce World Tour in New York gave a clear signal: Salesforce is pushing hard on the Agentic Enterprise, with Agentforce as the centerpiece.

Key updates:

• Real traction: Salesforce said Agentforce now handles 1.5M+ customer service requests and they shared internal impact of $100M annual savings in service operations.
• Platform story: Agentforce 360 frames the stack as 4 layers working together: data (Data360 plus Informatica plus MuleSoft), apps, agents, and experiences (where you deploy, like web, voice, Slack).
• Build experience: Agentforce Builder got upgrades, including “agent script” to turn natural language into more deterministic behavior for more predictable outcomes.
• New channels: Agentforce Voice is here, with a focus on real phone-like interactions and smooth handoff to humans.
• Data focus: Data360 highlighted “intelligent context” for unstructured content like PDFs so agents can reason over documents without losing structure, plus governance and masking policies baked in.
• Dev speed: Agentforce Vibes positions conversational prototyping inside the IDE and org environment, with Salesforce claiming 23M lines of agent-generated code accepted into production in 6 weeks.

Big picture: Agentforce messaging is less “AI features” and more “operating model change” where agents handle busywork and humans focus on higher-value work.