Salesforce generative AI features outline: Service GPT with Agentforce

Why watch this? 

High expectations from customers and heavy case workloads can make customer service seem an unwinnable battle for many organizations. However, emerging technologies such as generative AI can play an important role in empowering service agents, cutting down caseloads, increasing customer satisfaction and more. 

Overview

In the second episode of VRP Tech Studio, VRP Consulting’s webinar series, VRP Solution Architects Daniel Collis and Nuru Nurdil continue on the theme of generative AI. They explore how emerging technologies can change the way your organization helps customers, and empower your team to do more, more easily.

What you will learn about

• Why artificial intelligence has never been this real
• How the Einstein Trust Layer works
• Service case classification using AI
• AI-generated service replies for email
• An introduction to Agentforce
• …and more

Who should watch

Businesses looking to reduce customer service workloads and increase the speed, success and satisfaction with which service cases are resolved.