Healthcare & Life Sciences
Increasingly connected patients expect more, which provides opportunities to deliver exceptional care at a cost of additional technical challenges. From the smallest clinic to the largest medical facility, your Salesforce® platform can help you enhance the patient’s experience and optimise complex scheduling challenges.
Healthcare & Life Sciences challenges
Patient communications
Facilities needs to optimise their communication channels between patients, doctors and nursing staff to improve triage. Healthcare providers must offer 24/7 communication channels and platforms to meet patients' expectations.
Disparate health data
With supplier & product data, patient data and insurance data in multiple systems, even a simple prescription can require repetitive searches and manual inputs risking human error.
Scheduling process
Patients want to find the right doctor at the right clinic and book a convenient time without waiting on the phone or at reception. Changes need to be communicated to all affected party so they can make new arrangements
eCommerce needs
Patients want to be able to complete all their transactions in one place: from one time purchases to subscriptions & recurring prescriptions. Healthcare providers need to use this platform for cross-selling opportunities. Connecting different partners, treatments, products, suppliers, insures and regulators brings additional challenges.
Secure data management & analysis
Your patients and regulators demand the highest level of data security. They need to know that you will use their private data responsibly which can only be done if captured in the system. Generating detailed reports to regulators and individuals on demand or giving shareholders a complete financial picture from the company requires analytics gleaned from real-time data.
Industry Solutions
ServiceX
Bring all your communication channels together in this Lightning Bolt solution via a single, easy-to-configure interface, integrated with your website. Provide time-saving pre- and post-appointment question and answer sessions.
Learn more about ServiceX
A single source of truth
Connect all your data systems for digital transformation. Give your staff the systems with all the information they need for both patient care as well as discovering hidden insights and trends powered by Machine learning and AI.
PatientX
Connect with your patients in a whole new way. PatientX is a Lightning Bolt solution that lets medical companies deploy pre-built next-gen mobile communities and portals. Enable your company to engage patients from pre-care to post-care, through patient self-service, appointment scheduling and 1:1 journeys, driving both the patient experience and business result.
Learn more about PatientX
Simplifying eCommerce
Build an easy to use product catalog which can be tweaked to suit the needs of each patient. Combine purchase history with subscriptions and recurring prescriptions to offer new and additional life-enhancing products and services. Connect all stakeholders in the purchase process.
GDPR compliance & data security
Salesforce follows best practices for a data processor and provides you with useful tools to stay GDPR compliant, by capturing personal preferences. Through user-profile settings access to personal financial data can be restricted and maintained even when connected to one of our trusted solution partners.
Experienced in Healthcare & Life Sciences
We’ve transformed a range of Healthcare & Life Sciences companies as they optimise patient care using digital mechanisms, by connecting communities and service. Learn more about our most recent projects.
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