ServiceX
Bring all communication channels together in a single view help centre in just one day. Drive customer engagement via easy to use tools to access FAQs or directly reach out to agents, depending on their requirements. Provide agents with required information to deliver outstanding customer service. Equip managers with performance analytics to optimise customer support departments.
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CallHive
Improve call centre effectiveness with interactive voice response and full suite of tools such as record, monitor, and route, whisper. Integrate to Service Cloud® for reporting capabilities providing management with insights to optimise their agent productivity and department effectiveness, driving customer engagement.
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PatientX
PatientX is a Salesforce Lightning Bolt® solution that lets medical companies deploy pre-built, next-gen mobile communities and portals. Engage with patients from pre-care to post-care, through patient self-service, appointment scheduling and 1:1 journeys with chat or video conferencing, driving both the patient experience and business result.
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Record EditorX
Record EditorX is an AppExchange App which simplifies and eases the process of working with large amounts of data in Salesforce. Admins can carry out single or mass data manipulation such as delete, edit, create, clone, import/export and save to PDF or csv. Additional analytics tools provide insights into data trends, 360-degree customer views and departmental performance analysis.
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GivingX
GivingX is a Salesforce AppExchange App that connects your Salesforce CRM with giving sites used to raise funds. Drive fundraiser effectiveness, connect multiple campaigns and turn on-time donors into lifetime supporters through timely communication outreach. Review overall success in reports and dashboards, to ensure constituents are engaged and missions accomplished.
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AnalyticsX
AnalyticsX is a free Salesforce AppExchange app that enables users to turn standard Salesforce reports into new custom dashboards using creative design tools. AnalyticsX provides real-time insights through live updates and regular report distribution to key stakeholders through email subscriptions.
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