Retail
This sector is all about exceeding customer expectations. With the power of ratings, repeat purchases and customer journeys it is essential businesses focus on remarkable service. From the smallest shop to the largest global brand, your Salesforce® platform can improve your customer sales cycle and manage larger orders.
Retail challenges
Exceptional customer service
Customers expect amazing service which needs to be exceeded. No matter where a purchase was made or the complaint lodged, businesses need to respond effectively, and fast instead of bouncing them between support teams leading to reduced customer satisfaction, loyalty and spend.
Order fulfilment & inventory management
Managing the balance of stock levels, coupled with supplier and warehouse management to avoid running out of stock and overpaying for storage can give even the best manager a headache.
Personal marketing at scale
Providing consistent and personal marketing campaigns across multiple channels that take the customer on a buying journey can be tricky if using many systems. Promoting products based on buyer behaviour and preferences instead of limited segmented profiles and data points will increase revenue and customer life-time value.
Multi-channel selling
Providing seamless availability between in-store, app, social, telephone and web to offer cross-selling opportunities and revenue growth. Combining data from different sources to provide more personalised product recommendations through every channel.
Industry Solutions
Omnichannel communications
Bring all your communication channels together in a single, easy-to-configure interface, integrated with your website. Salesforce Experience Cloud® and ServiceX use your look and feel to harmonize conversations and drive engagement.
Learn more about ServiceX
Smart supply chains
Avoid wasting space and running out of stock by unleashing the power of AI to transform your supply chain and order delivery. Achieve more accurate sales predictions to enable you to plan product, price, placement and promotion across all your stores and partners.
Marketing automation
Create more specific and personal marketing campaigns based on data and in less time. Custom journeys segment your users based on their interactions and deliver personalised messages, driving loyalty and increase the customer life-time value.
Learn more about marketing cloud
Compensation & loyalty
Keep customers coming back for more with loyalty and compensation platforms that provide fast, effective responses. Your Salesforce system can have its own loyalty scheme powered by Heroku™ or integrate with your existing, third-party solution.
Experienced in Retail
We’ve transformed many Retail businesses as they seek to innovate online shopping experiences. Integrating marketing, sales service and ecommerce solutions. Learn more about our most recent projects.
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