You may already have seen a solution for your needs, however discovery is important to ensure you pick the right solution for your process and identify how it should be adapted into your system.
Bring all your communication channels together in one help centre in just one day. Empower your agents to deliver outstanding customer support with a streamlined service. Equip managers with the analytics they need to optimise customer support. Customers can access your knowledge base or agents depending on their needs.
Be in control of your calls, with CallHive, a suite of tools to connect all calls with Service Cloud®. Features include, record, monitor, route, whisper, interactive voice response, real-time and historical reporting. CallHive gives support staff and managers the tools they need to improve customer service.
PatientX is a Salesforce Lightning Bolt® solution that lets medical companies deploy pre-built, next-gen mobile communities and portals. Engage with patients from pre-care to post-care, through patient self-service, appointment scheduling and 1:1 journeys, driving both the patient experience and business result.
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