What can you do with Service Cloud?
You can impress your customers by giving them a self service portal to check FAQs and knowledge articles. If their needs go beyond that, your service team can respond quickly and efficiently by having a complete understanding of their needs on their service console.
Service Cloud can be connected to communication channels, configured to generate reports & dashboards giving you contact centre performance insights and AI tools to provide proactive service delivery.
Service Cloud improves business processes when connected to other Salesforce Clouds (such as Sales Cloud®, Marketing Cloud® or Experience Cloud®) identifying opportunities for Sales to generate revenue.