Customer 360 platform

Quickly build apps to meet your employee and customer needs.

What is the Customer 360 platform?

Salesforce’s Customer 360 platform (formerly the Salesforce Platform) enables you to quickly build business specific apps using no code / low code or programmatic development. The Customer 360 platform empowers your employees and customers by giving them resources they need to engage with your business better.

What can you do with the Customer 360 platform?

You can easily build your own custom apps on Customer 360 platform using built in technology to meet business specific needs. This no code / low code capability allows you to rapidly create custom fields within objects to provide business users with data insights, enabling them to work more efficiently.

Developers can address more complex requirements, using Lightning components, Apex Code or Visualforce to provide functionality such as API integration to 3rd Party solutions or Apps from the AppExchange.

Customer 360 platform provides the opportunity for further custom configuration and development to provide business specific capabilities, such as becoming Mobile ready, deploying Einstein AI, Vision & Voice, creating specific features through Builder, setting up automatic workflows and managing privacy, identity and security.

Get the best custom development out of Customer 360 platform with VRP Consulting

Whether you are looking to extend your Customer 360 platform with custom apps using no code / low code or programmatic development, we have the experience to help get you up and running in no time. It’s why we’ve been recognized as Customer 360 Platform Experts.

1. Mobile Ready

Create mobile ready apps using low code to provide Salesforce to connect customers and employees on the go.

Build: create custom mobile apps with pre-built components and templates
Extend: add mobile services for business logic, integration and intelligence
Launch: push your apps to a live environment using Mobile Publisher

2. Einstein AI, Vision and Voice

Implement AI solutions to find opportunities hidden in your data. Create image recognition to drive brand and product awareness. Configure voice solutions driving engagement through conversations.

Discover insights, predict outcomes, automate workflows & receive next step recommendations
Create deep learning models for image recognition linked to your business
Design and implement conversational experiences

3. Builder and Flow

Build and extend connected customer experiences quickly and easily using no code / low code or programmatic development, to continue innovating as the business evolves. Automate any business process fast, either with new workflows or by extending existing automation further.

Lightning development
Salesforce Apex
Visualforce

4. Privacy, Identity & Security

Create a single identity for each user enabling them to login wherever and whenever. Manage data privacy and trust with Customer 360 platform.

Salesforce Identity
Field audit trails
Data usage through user event monitoring
Deploy a two factor authentication process
Meet compliance policies with Platform encryption
Salesforce Shield

5. Lightning Apps

Our expert developers are experienced in building one-of-a-kind applications using best practices, from working across the entire Salesforce ecosystem and a wide range of industries. This means your app will be quickly available for seamless integration into your existing Customer 360 platform, giving you business automation tools and services to see an early return on your investment.

Lightning components
Lightning Bolts such as PatientX, a telehealth solution
Custom apps

What are your options?

If you are taking your first steps with Salesforce, or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more.

Our Cloud Experience Matrix

Explore our project matrix to learn how our customers were able to digitally transform their business, gain valuable customer insights, automate business processes, improve customer service delivery, personalize their marketing campaigns, implement market-disrupting solutions and drive revenue by harnessing VRP expertise and the power of Salesforce.

Featured Case Studies

PROJECT

Innovative solution to capture qualitative video feedback, transcribe, run sentiment analysis and determine AI next best actions to automate assessment processes.

PLATFORM

Experience Cloud, Tableau CRM, Heroku, Appinium, Customer 360, Einstein

LOCATION

UK

INDUSTRY

Nonprofit

Show full story

Working with VRP has been great for us. The VRP team has always taken on board our crazy ideas and helped to turn them into solutions which are workable, scalable and impactful.

Simon Glenister

CEO

Find the right solution for your business

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