Slack Salesforce Integration Services

What is Slack?

Transform the way your organization works by making Slack your new digital HQ. We can help you integrate Slack and Salesforce with the solutions you use and build custom solutions to accelerate work.

Slack is a real-time messaging service for the workplace. With its channels, voice and video calls, as well as huddles it is the digital glue that fast-paced organizations use to automate processes and connect people with the right data at the right time.

How businesses are using Slack to get more work done

All hands

Provide company-wide updates and collect quick feedback through polls and forms so everyone is in the loop.

Incident channels

Alert support when problems arise, summon the team you need and then swarm issues to establish future best practices.

Deployment channels

Streamline development by tracking the progress of deployments. Collaborate with your team to remove bottlenecks with real-time and asynchronous chat.

Pre-Sales

Help your sales teams close deals faster by tracking the progress of deals and streamlining approvals in dedicated channels.

Team channels

Increase team collaboration with seamless real-time updates, task tracking and asynchronous standups.

Regional channels

Disseminate information fast and maintain cultures and cohesion across your organization.

Why you should trust VRP for your Slack implementation

We are a global full-service Salesforce^® Consulting Partner, PDO Expert, Salesforce.org Consulting Partner and Tableau Partner, delivering innovation for all sizes of clients across the entire Salesforce platform. Slack is our digital HQ and combined with our in-house solutions we have seen performance benefits across our teams.

2,000+ successful projects

In the last 25+ years, over 400 clients have received more than 2,000 successful Salesforce projects, rating them on average above 4.8 out of 5.

1,100+ expert certifications

You can access our talent pool of Salesforce Certified Administrators, Service & Sales Consultants and Force.com Developers to meet your business needs.

25+ years in operation

We are award-winning Salesforce Consulting Partners and Expert PDO Navigators. Our staff are constantly building on their knowledge with training and innovative projects.

13 offices in 10 countries

Local client-facing teams in EMEA and North America, and delivery hubs at scale in Poland, South America and the Philippines provide the right blend of quality and cost.

24/7 support

Follow-the-sun support providing constant support regardless of your location.

Innovative

Industry and cloud expertise coupled with best-in-class ISV app partners to deliver perfect solutions.

Agile to deliver effectively

For all projects from QuickStarts to multi-year enterprise transformation programs.

Flexible client services

Including consulting, outsourcing, custom development and managed services.

Cost effective

Blend of local and remote certified experts to provide engagement and delivery that is right for your business.

Benefits of a Salesforce to Slack implementation

Close deals faster

Connect your Sales Cloud instance with Slack to boost your sales reps’ performance through automations, analytics and AI instantly in their chat.
Bring people and software together

Streamline cross-department collaboration and connect with users to gather feedback and get more done. Use automations, apps and bots to access data when you need it.
Delight customers with responsive support

Gather your support reps, customers and Service Cloud together in Slack. Your service team can solve tickets faster with support and prompts in Slack.
Turn marketing strategy into success

Unify Marketing and Sales as well as any third-party agencies you work with, all in Slack. Get notifications and reports to track campaigns in real time.

How to integrate Salesforce to Slack

Salesforce and Slack can be integrated via native connectors, middleware solutions and custom solutions to provide automation and standardized workflows. A basic integration can be done in a matter of clicks within Salesforce and Slack but aligning your workflows and process isn’t so easy. If you wish to make sure your Slack and Salesforce integration optimizes processes and is adopted, you need to evaluate your practices and you may require a third-party integration or custom solution.

We can guide you to the right integration option for your organization and aid with the change management to ensure full adoption.

The most popular Slack to Salesforce integration use cases

Post Slack notifications with information on new leads and opportunities.

Notify support, sales and marketing of customer interactions with documentation, emails and marketing materials.

Remind sales reps of key customer dates such as project completion, personal milestones and churn dates.

Share and search Salesforce records and support cases within Slack.

Alert users to new Salesforce tasks with notifications in Slack.

Notify teams of updated Salesforce fields with channel messages.

Attach Slack messages from customers and team members to a Salesforce record.

Receive notifications from a custom alert for a custom object.

Slack apps to get work done

Google Workspace

Access and share files on your Google Drive, straight from your Slack workspace.
Google Calendar

Keep yourself organized by creating and responding to events as well as reminders - all within Slack.
Zoom

Start or join Zoom meetings directly from any Slack channel, private group or direct message.
Gmail/Outlook

Quickly send emails from Gmail or Outlook to Slack so you can prevent “reply-all overload” and collaborate on responses.
Jira & Confluence

Stay on top of issues by creating and updating Jira tickets in Slack as well as receiving notifications on their progress.
DocuSign

Prepare documents for signature and get them signed fast directly from Slack.

Slack FAQs

Are Salesforce and Slack integrated?

Out of the box, Slack and Salesforce are not integrated. There are, however, several direct and middleware connectors that can integrate Salesforce and Slack. Your Salesforce setup and your business needs will determine which option is the best path forward.

What type of teams are a good fit for Salesforce and Slack?

While any team can benefit from accessing Salesforce data in Slack, four key teams can benefit more, due to increased integration from Salesforce. They are Sales, Service, Marketing and IT Development. We expect this list to continue to grow as Slack and Salesforce continue to provide further enhancements.

What are the benefits of using Salesforce and Slack?

While there are many real-time messaging platforms your company could use, the integration between Slack and Salesforce means that Slack isn’t just a messaging platform, it’s the hub where you can communicate with teammates, access critical data and log data fast. Basically, your digital HQ.

Our process

1. Discovery

It all starts with defining your challenges, needs and goals. Together with your stakeholders, we identify every requirement and desired outcome.

2. Design

We distill your requirements, correlating success criteria and using these to propose and agree to a solution that delivers everything you need.

3. Develop

Our team creates, tests and refines the agreed approach, and provides additional support, insight and best practice advice.

4. Deploy

Finally, we conduct the handover, providing documentation and/or end-user training once your stakeholders are satisfied.

Find the right solution for your business

Kickstart your next Salesforce project with an award-winning Salesforce partner. Complete the form and one of our consultants will get back to you. No matter your size, industry or requirements, we have the expertise and experience to help you achieve your goals.