Are you a healthcare provider looking to offer exceptional care and outstanding patient management? Luckily, the days when you had to be backed by a global systems integrator to be able to bring innovative technology to your business are long gone. With the help of the Salesforce AppExchange, even the smallest clinic can provide the highest standard of patient communication and service.
In this article, we are going to show you some of the best Salesforce Healthcare solutions that will transform, modernize and elevate patient experience, while helping your organisation improve pre-care to post-care quality.
Salesforce offers an industry-specific Cloud for the healthcare industry called Salesforce Health Cloud. This native solution from Salesforce provides a patient and member relationship platform to deliver more personalized engagement. By combining clinical, financial, and patient-generated data, it streamlines administrative operations and equips medical teams with a holistic, 360° patient profile. Additionally, it boosts loyalty through a personalized experience across every touchpoint.
Although it is possible to deliver enhanced patient care using other Salesforce Clouds, the aforementioned industry-specific features make Health Cloud a leading choice for many organizations. Some of the listed solutions below require Health Cloud, while others don’t.
With that out of the way, let’s discuss solutions that can elevate your patient experience and engagement to a whole new level.
What it is: An interoperable healthcare IT solution built on top Salesforce Health Cloud to address challenges of patient relationship management
Who it’s for: hospitals, nursing facilities, clinics, individual providers, rehabilitation centers, diagnostic lab centers
Product features:
Pricing: $199 per user (one time)
What it is: PatientX is a Lightning Bolt template for Experience Cloud used as an accelerator to be configured for clients to deliver an innovative digital experience platform to engage patients from pre-care to post-care.
Who it’s for: Small to mid-size healthcare companies (can be adapted for other industries)
Product features:
Pricing: FREE
What it is: A health data application to support customer engagement with AI assistance and recommended actions.
Who it’s for: Medical providers
Product features:
Pricing: Starting at $15,000 per month
What it is: A native Salesforce digital healthcare compliance platform to help ensure compliance in healthcare provider organizations.
Who it’s for: US-based healthcare facilities of all sizes
Product features:
Pricing: Starting at $360 per company per month
What it is: Customizable document automation solution for Salesforce that streamlines document creation, capture, and delivery.
Who it’s for: Healthcare, life science, insurance, and finance organizations
Product features:
Pricing: Starting at $25 per user per month
What it is: Live video support platform with Augmented reality and AI enhancements.
Who it’s for: Healthcare and life science organizations, insurance companies, telecommunications, power & utilities, etc.
Product features:
Pricing: Starting at $3,000 per company per month
Patient experience is critical in today’s world. Creating a personal and helpful environment combined with a modern, digital-centric approach is the only way to go. The beauty of the Salesforce platform is that it provides both core solutions and customized apps to match your unique needs. While it is impossible to cover every business case and healthcare need, this selection of Salesforce healthcare apps can provide instant enhancements to your patient care and organizational management. If you would like additional personalized recommendations, contact us and we can find the right Salesforce solution for you.
Roger Bailey
Regional Vice President of Sales for the UK & Ireland
VRP Consulting UK
About the Author
Roger Bailey has been in the IT Industry for over 32 years with the last four years in the Salesforce eco-system focusing enterprise transformation. Roger has delivered excellence across industries including Healthcare with solutions for Patient relationship management, Customer Experience programs, integration, implementation and strategy engagements on the Salesforce platform.
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