Salesforce Digital Transformation - Page 3

How to accelerate transformation in your organization with the power of Salesforce

How to maintain Salesforce multi-cloud implementations

How do you maintain more demanding Salesforce solutions with multiple clouds and/or integrations? VRP’s Director of Managed Services, Bruno Pimenta, explores what it takes.

How to drive customer service with a Service Cloud QuickStart in Salesforce

Mateusz Twarozek, a VRP Consulting QuickStart expert, explains how a Service Cloud QuickStart can quickly and cost-effectively unlock the power of Salesforce Service Cloud.

Don’t neglect Salesforce post-implementation administration

Why shouldn’t you underestimate the importance of administration after implementing Salesforce? Bruno Pimenta, VRP Director of Managed Services, explains.

Uniting every team around your customers with Customer 360

You can deliver amazing customer services by uniting every team around your customer with Salesforce's Customer 360.

What is a headless Salesforce B2C Commerce Cloud and is it right for you?

Headless eCommerce is growing and Salesforce has its own offering with B2C Commerce Cloud and the PWA kit, but is it right for your business?

Embracing Innovation at the Salesforce World Tour London

It never ceases to amaze me the variety of opinions that are aired the (literal) second that someone mentions the simple noun “Innovation” in a sentence...

Salesforce Einstein Bots are Transforming Customer Service Interactions

First introduced as a beta-version at Dreamforce in November 2017, Salesforce Einstein Bots for Service have now become generally available for interaction with customers in Live Agent...

Ulster Bank is Leveraging Salesforce Einstein AI to its Fullest

Ulster Bank is one of the traditional Big Four Irish banks, operating both in the Republic of Ireland and Northern Ireland and providing a full spectrum of banking and insurance services. Ulster Bank forms part of the Royal Bank of Scotland Group (RBS)...

The Digital Transformation Journey of Procurement – One Prediction?

While digital transformation remains a top priority for C-level executives, it is increasingly becoming a top priority for all lines of business, like procurement, as well...

What Digital Transformation Is Actually About

After I published an article about what Digital Transformation is NOT, a lot of people told me that I am now obliged to explain what it actually is. Over the last few years, I have tried a lot of different definitions, but, I have to admit, with little success...

DATA, the life’s blood of Digital Economy

One of the most critical uses of information for an enterprise is its capacity to provide in-depth knowledge or the insight necessary to make decisions...

What Digital Transformation Is Not About

There is a lot of misconception about the term “digital transformation”. Since it has become a buzzword, everything that looks from afar to be “digital” is sold under that label. I won’t go into details about what digital transformation actually is. There is enough material out there...