How can I raise customer satisfaction? That is the question many companies often ask themselves, as we all know it is the cornerstone of every relationship. With so many different channels, digital tools, and social media – it is challenging to keep track of every customer support need and provide seamless cross channel support. Luckily the Salesforce AppExchange is a place where we can find convenient apps that can help you provide outstanding customer service as an extension of your Salesforce solution.
In this article, we are going to show you some of the best help center apps that can level up the way that you support and connect with your customers.
What it is: a Cloud Contact Center Salesforce adapter that provides omnichannel customer service.
Who it’s for: For contact centers and support teams
Product features:
Pricing: Starting at $15 per seat per month
ServiceX is a robust and secure Service Cloud extension designed to consolidate all the customer communication channels in one Help Center that allows customers to resolve their issues faster through the Self-Service portal and effortlessly connect with agents.
Who it’s for: Customer service teams of any industry
Product features:
Pricing: FREE
What it is: a Cloud contact center platform integrated with Salesforce to support omni-channel customer interaction in one place.
Who it’s for: Customer service, Sales, Telemarketing
Product features:
Pricing: Starting at €99 per user per month
What it is: a Salesforce compatible help center platform providing communication with customers through messages, WhatsApp, WeChat, Facebook messenger and other more casual channels.
Who it’s for: Customer service and Sales representatives
Product features:
Pricing: €50 per user per month
What it is: a Contact Center application delivering an optimized customer experience through effective communication.
Who it’s for: Customer support teams and Sales teams
Product features:
Pricing: Starting at €18 per user per month
Hopefully, this compilation will help you decide which help center App is the best match for your business needs. We are proud of our products, so our personal favorite will always be ServiceX which is also the only free App from this collection. If you need further customization for your app, we can provide that for you.
Dmitry Zhugin,
CTO VRP Consulting
About the author
Dmitry Zhugin is a Chief Technology Officer for VRP Consulting team in Belarus. He is an established software specialist with 10 years of experience in Salesforce Architecture.
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