4 Salesforce^® Managed Services use cases

One of the core reasons organizations of all sizes and industries choose to transform their business with Salesforce is its multi-tenant cloud platform approach. Companies no longer need to worry about maintaining servers and gain tri-annual upgrades with the latest innovations. But even so, many still require some help and support to maintain their Salesforce platform and ensure it keeps delivering all it can. In this article, you’ll learn the difference VRP’s Managed Services can make, and how our teams help our customers every day, by exploring four prominent Salesforce Managed Services use cases. 

1. Salesforce administration post-implementation 

Even a relatively simple Salesforce implementation comes with a certain amount of upkeep. This can range from everyday administration, such as managing users, to configuring the platform to meet your needs as they evolve. There are also “people” factors to consider – training and upskilling users so they can use Salesforce effectively. What’s more, it’s vital to be prepared for Salesforce’s triannual upgrades, and know how any changes will impact your solution, which requires regression testing. 

When you enlist a skilled and dedicated provider of Managed Services for Salesforce, you can be sure all these needs are covered – without hiring in-house administrators to handle them. Many of our clients choose VRP’s Managed Services for exactly this reason – particularly those who have undergone a QuickStart Implementation. Their Salesforce platform is reasonably straightforward, but the attendant workload means they still need some help to keep it running smoothly.

2. Maintenance expertise for more complex needs

If your Salesforce solution is more complex, it’s likely your organization’s needs will be, too. If that’s the case, you can rely on VRP’s Salesforce Managed Services to deliver all the necessary technical knowledge, tight Service Level Agreements (SLAs), and scope of dedicated team expertise across a range of roles. We’ll work together with your teams, or work fully independently, to complete more technical tasks such as bug fixing, and building custom solutions designed to bring out even more of Salesforce’s value for your organization. 

A wide variety of organizations take on VRP’s services for this reason: to keep their Salesforce platform maintained, iron out the creases, and resolve any issues that appear – quickly and effectively. And if your needs vary from day to day, month to month, we’ve made sure VRP Managed Services are always cost-effective. You’re allocated a flexible set of hours each month that you can use as you need, and roll over into the next month if you don’t. That means you can always make the best use of all of your investment. 

3. Support with custom and third-party solutions 

Many organizations use additional applications on top of their Salesforce platform, either provided by third-party independent software vendors (ISVs) via the Salesforce AppExchange or created specifically for your unique needs. These powerful apps can greatly increase the value Salesforce offers, but they also increase the level of complexity to be dealt with – especially when an issue occurs. And when your end users and/or customers are relying on these solutions, it’s vital that you’re able to resolve such problems as swiftly as possible or prevent them from occurring in the first place.

VRP’s Salesforce expertise spans the entire ecosystem, including the solutions developed by our ISV partners. We’re skilled in custom development, and our team is adept at picking and learning new third-party solutions. VRP works with your personnel to triage any incidents and discern the best route for resolution. What’s more, as part of our managed services, you can access best-practice consultation. This helps you prepare for new releases from ISVs and Salesforce, and understand how changes in each can impact your platform. If you think your organization may need this kind of expertise, don’t hesitate to contact us. 

4. Making continuous improvements as time goes by

Even the most successful Salesforce implementation will need to evolve with time. There will always be new ways to make alterations and improvements, meeting your needs as they change and continuously optimizing your solution. VRP’s Managed Services for Salesforce can manage your backlog, refine it, and oversee the continuous improvements that will naturally happen after the go-live.

If any of the necessary improvements require complex changes and more in-depth work, we can help there, too. We can spin it off into a project, delivered by the experts in our other teams, with the assistance of VRP’s Managed Services team while they continue taking care of the rest of your Salesforce implementation. 

Which Salesforce Managed Services use case is right for you?

As you’ve seen in these Salesforce Managed Services use cases, an experienced partner can make all the difference when it comes to harnessing the full power of Salesforce. When you have deep specialist expertise on call, you can rest assured that any hitches are dealt with swiftly and effectively. You’ll know that all your solution’s unique complexities are understood and catered for. And you can be certain that the Salesforce platform is delivering everything it can for your business, all the time. 

At VRP Consulting, we pride ourselves on our Salesforce Managed Services expertise, with an established practice of more than two years, and trusted by a wide range of clients worldwide. If you’re looking to outsource the management and maintenance of your Salesforce investment, we can help. 

Our dedicated team is available to provide support whenever you need, when requests are made via our proprietary app within Salesforce, using our browser-based customer portal, or via whichever task management tools your organization already uses. Your monthly usage can be easily tracked, so you can always check how many hours have been used or are remaining, raise or review requests, and communicate with the team. We offer packages starting at just 20 hours a month, and scaling to meet your needs – whatever they are now, and however they change in the future. 

So, if you’d like to see how our Managed Services can support you while you focus on success – we’re ready when you are. 

Bruno Pimenta
Director of Managed Services
VRP Consulting

About the Author

Bruno’s background spans over 10 years managing enterprise customer support and cloud technology services. He’s currently leading the VRP Consulting Managed Services team in Krakow.