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Salesforce Commerce Cloud Implementation Services

Drive revenue with personalized customer experiences.

What is Salesforce Commerce Cloud®?

Commerce Cloud is all about connecting with your customers in a new way through unified, online & offline, intelligence-driven commerce experiences with a mobile-first approach. You can engage shoppers with relevant product promotions and build memorable shopping experiences out of physical and online interactions. There are two types of Commerce Cloud: B2B and B2C.

What can you do with Commerce Cloud?

Commerce Cloud is digitally transforming the way in which retailers connect, engage, and sell to customers, by giving B2C shoppers and B2B buyers a seamless e-commerce experience.

B2B or B2C Commerce Cloud can be connected to other Salesforce Clouds (such as Marketing Cloud® or Service Cloud®) to drive sales by improving prospect and customer engagement as their requirements are fulfilled.

Commerce Cloud can be configured on mobile platforms and integrated with to AI enhance shopper experiences further driving engagement and loyalty. Sales teams on the ground can share online experiences with customers, while management use deeper insights to control inventory and prepare relevant promotions.

15 %

total global retail sales are expected to be from eCommerce solutions by 2020. **

62%

of eCommerce traffic now comes from mobile devices.

50%

of retail purchases are made in physical stores, however more than half of the purchase is influenced by a digital channel. Meet the connected customer.

*Trailhead.salesforce.com
** eMarketer, 2016

Get the best out of Commerce Cloud with VRP Consulting

Whether you are looking to create unique shopping experiences or drive consumer engagement & purchases through innovative channels, we have the expertise to get you up and running in no time.

1. B2C Commerce

homepage of a moutian gear Commerce Cloud website

This cloud caters for larger numbers of individual consumers, who make smaller purchases and expect a personalized experience. Our team will configure this eCommerce solution as follows:

 

  • multiple website management & localisation in a single platform
  • kiosks & store associates to combine physical and online shopping experiences
  • Endless aisle for in-store limitless product offering via digital portal
  • Storefront: SFRA for branding and mobile first optimisation
  • APIs connect with 3rd party applications, social media extensions

 

homepage of a moutian gear Commerce Cloud website

2. B2B Commerce

B2C Commerce Cloud customer facing catalog page with jackets

This cloud is for a smaller customer base, who make larger purchases and regular repeat orders. We configure and connect your eCommerce solution to include:

 

  • authentication and visitor logins
  • larger check out facility for hundreds of items per order
  • two-click reordering
  • tailored storefronts & product catalogues per customer
  • contract pricing per segment
  • multiple delivery dates and locations
  • range of payment options such as card, purchase order and ACH
B2C Commerce Cloud customer facing catalog page with jackets

3. Order Management

Mock up of Commerce Cloud mobile App or website

Get full insights into orders and real time inventory data. Our admins & developers will set up the following:

 

  • shopper self service portals
  • service agent views for up-sell & cross-sell
  • shipping workflows & complex processes with logistics partners via the AppExchange
  • enterprise inventory for real-time stock availability
  • distributed customer service & order management; purchase, delivery, returns, payments
  • complete order data for management insights into stock, purchase & delivery
Mock up of Commerce Cloud mobile App or website

4. Einstein for Commerce Cloud

mobile version of a b2c commerce cloud website selling fitness gear

Create an intelligent and quicker path to purchase through insights using AI capabilities. Our developers will configure your system to include:

 

  • data-driven personalization to drive consumer engagement
  • offer product recommendations
  • provide predictive product sort
  • enhanced site search capabilities, dictionaries and recommendations
  • shopping basket analysis through reports and dashboards
  • merchandising and promotion management
mobile version of a b2c commerce cloud website selling fitness gear

What are your options?

If you are taking your first steps with Salesforce, or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more.

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Our Cloud Experience Matrix

Explore our project matrix to learn how our customers were able to digitally transform their business, gain valuable customer insights, automate business processes, improve customer service delivery, personalize their marketing campaigns, implement market-disrupting solutions and drive revenue by harnessing VRP expertise and the power of Salesforce.

Featured Case Studies

  • PROJECT

    Multi-cloud digital transformation programme spanning many brands and sister companies following divestment of client’s distribution business

    LOCATION

    INDUSTRY

    Show full story

    The high levels of Salesforce technical knowledge and agile mindset within the VRP team not only helped accelerate our digital transformation but also fostered a collaborative and innovative environment. It was a pleasure to partner with a team that consistently found ways through business challenges and helped us deliver exceptional value to our businesses.

    Russell Bower
    Russell Bower

    Delivery & Data Director

  • PROJECT

    Consulting engagement to create retailer’s loyalty system, make enhancements, and integrate point of sale (POS), marketing automation and loyalty card management.

    LOCATION

    INDUSTRY

    Show full story
    Monsoon store

    “VRP Consulting has transformed how we engage with our customers. Their expertise in Salesforce and Heroku enabled us to launch a powerful, scalable loyalty program that drives retention and boosts sales. Thanks to their seamless integration across channels, we can reward customers effortlessly while enhancing overall business performance.”

    Matteo Rugginenti
    Matteo Rugginenti

    Product Owner

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Deliver Seamless Shopping Experiences with Salesforce Commerce Cloud

Create personalized, omnichannel commerce solutions that drive engagement and boost revenue with VRP Consulting — an award-winning Salesforce partner. Our Commerce Cloud Consulting and Implementation Services help you leverage Salesforce to optimize storefronts, unify customer data, and deliver frictionless buying journeys across web, mobile, and social channels.

What happens after you submit the form:

1

A Salesforce Commerce Cloud expert will contact you within 24 hours.

2

We’ll schedule a discovery call to understand your business goals, eCommerce strategy, and operational challenges.

3

Our team will assess your current setup and recommend the best Salesforce Commerce Cloud solution for your retail or B2B operations.

4

You’ll receive a tailored implementation roadmap or proposal within 2–5 business days — NDA available upon request.

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Maximize Your Salesforce ROI

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