Exceeding customer expectations is a business critical issue. Customers demand consistent service and will change providers in a heartbeat if they feel they are not getting continuous value for their money. From the smallest household to the largest plant, your Salesforce® platform can help you keep your customers happy and overcome complex disruptions.
1000s of product SKUs, configurations and pricing rules can take time to put together and risk pricing errors. Customers expect access to manage their accounts, view simple package details and easy payment options.
Service disruption has immediate and long-term costs. It's important to pro-actively monitor and maintain service and equipment, as well as being able to rapidly respond to any disruption to reduce short-term costs and keep customers satisfied.
Providing segmented marketing campaigns across multiple channels to a broad customer base that all build towards a buying decision whether that's a first time purchase, a cross-sell or up-sell. Tracking for analysis to see campaign effectiveness.
Companies need to know what the best product or service is to sell. This requires collecting core customer, subscriber & purchase data. These insights enable energy companies to make key strategic decisions on future services and products, benefiting customers and increasing shareholder value.
Modern energy portfolios involve complex relationships between customers, accounts, suppliers, re-sellers and maintenance. Customers expect easy access to account manage, service & product delivery as well as maintenance schedules.
Dynamically adapting to changing business structures, reacting to the evolving market and seizing opportunities can be difficult without data insights, reports and benchmarks, especially when you must manage day-to-day operations.
Complex sales processes don't have to be difficult or time-consuming. Utilize pricing features to provide bundles, tiers, dynamic pricing, price rules, approvals, auto-renewals and an enhanced UI making payments fast and easy.
Stop disruption before it occurs through machine learning insights and automated alerts. Rapidly respond and service large infrastructure through VRP implemented Salesforce Field Service Lightning®. Get the mobile-friendly tools and analytics you need to manage work orders on the go or in the office.
Create and distribute targeted marketing campaigns based on client data. Build compensation and loyalty programmes powered by Heroku® or integrate with your existing, third-party solution. Review campaigns to provide optimised remarketing.
Integrate your data in a unified platform using analytics to highlight future revenue generation opportunities, whilst increasing customer satisfaction. Share real-time reports and dashboards with key stakeholders to make sound business decisions.
Bring all your communication channels together in a single, easy-to-configure interface, integrated with your website. Community Cloud® and ServiceX use your look and feel to harmonize conversations and drive engagement.
Learn more about ServiceX
We’ve supported numerous Energy & Utilities companies in their digital transformation to provide exceptional customer service, connecting sales and marketing to improve customer retention. Learn more about our most recent projects.
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