Travellers have more opinions and higher expectations than ever before. Companies need to deliver superior service through innovative means to land customers and keep them coming back. From the overnight stay to the extended holiday, your platform can ensure a long-lasting, memorable experience.
Wide-ranging client profiles require personalised customer journeys to engage and sell packages. Your campaigns need to adapt and update in response to travel partner availability, itinerary changes and delays to avoid turbulence for the traveller and promote loyalty.
Customers expect easy access to manage their trips and bookings, viewing package details with easy payment options. Portals should provide ratings and offer the ability to leave feedback from previous experiences. This can have a positive or negative impact on your business.
Your customers expect instant, effective responses no matter if they contact you at a service desk, on a phone or via social media. Your field reps need mobile and offline case management tools to respond effectively.
With a large variety of package options, itineraries and payment schedules that are customer-specific, customers must be informed in a user-friendly way to avoid service calls. Travel & Hospitality companies need communication portals to connect everyone in the holiday booking process.
Ever-tighter regulations on how and when passengers are part-refunded for delays means coupling ticketing and CRM systems becomes essential.
Deliver personalised communications at scale. Use the power of Marketing Cloud® or Pardot® to provide complex customer journeys that speak to each travellers heart. Rapidly respond and inform customers of itinerary changes, event info, travel delays and delay repay.
Delight your customers with a portal that gives them control of their trip(s). Provide details as well as an overview of their bookings and self-purchase options for additional services, repeat bookings and loyalty programmes.
Empower your staff to give highly personalised advice in a timely manner across multiple communication channels, by truly understanding your customers using Einstein® analytics. Track and share interactions to effectively manage the sales and support process.
Automatically create personalised documents for individual client requests. Instantly provide a one of the kind quote, invoice and travel requirement documents based on a client's needs and available options. Bring all your communication channels together in a single, easy-to-configure interface, integrated with your website.
We can advise on the right integration middleware to connect Salesforce with ticketing or property management systems, aggregated booking services and accounting packages, to empower seamless interactions for your customers at all stages of their journeys with you.
We’ve helped many Travel & Hospitality businesses drive customer engagement and loyalty, therefore increasing their revenue streams. From personalised marketing through various channels, connecting to sales and service, to building global communities. Learn more about our most recent projects.
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