Salesforce® Marketing Cloud provides organizations with powerful new capabilities to understand their customers and market to them more effectively. Within its extensive toolbox are a set of Marketing Cloud data and advertising tools that can help you to make the most of your investment in ads by targeting the right people in the right ways.
In this article, we’ll be exploring the possibilities this offers you. Let’s start with Salesforce Data Cloud:
Unlock the value of real-time customer data with Data Cloud
Salesforce Data Cloud (formerly known as Customer Data Platform or Genie) empowers organizations to seamlessly integrate and consolidate a huge range of data from various sources, encompassing valuable demographic, behavioral, and interest-based information about consumers.
This data is processed and analyzed in real-time, and organizations can tap into this extensive library of real-time customer data to enrich their own customer profiles and gain a more comprehensive, up-to-date understanding of their target audience. As well as enabling businesses to enhance their audience segmentation and targeting strategies, Data Studio also saves them much time and effort. In fact, Salesforce says that Data Cloud can enable up to 30% faster audience segmentation.
Data Cloud also facilitates seamless data activation across multiple advertising channels, empowering organizations to deliver personalized and targeted marketing campaigns. By integrating Data Cloud with their existing marketing tools and advertising platforms, businesses can utilize the enriched customer insights to segment their audience and deliver relevant messages across digital channels, such as social media, email, and display advertising.
Some examples of Data Cloud in action
A retail company can use Data Cloud to data on shopping habits, preferences, and lifestyle choices. This in turn enables them to create more accurate buyer personas and refine their marketing strategies accordingly. They can also use Data Cloud to identify customers who have recently shown interest in specific product categories, and then activate this segment to deliver personalized promotions or product recommendations through targeted Facebook ads or personalized email campaigns.
Here’s another example. A travel and hospitality company can leverage Salesforce Data Cloud to enhance their understanding of their customers and deliver personalized travel experiences. By tapping into the vast repository of data available through Data Cloud, they can enrich customer profiles with information on travel preferences, interests, and behaviors.
For instance, they can access data related to previous travel bookings, destination preferences, and travel-related activities, allowing them to create more accurate customer segments and tailor their marketing efforts accordingly.
How could a financial services company benefit from Salesforce Data Cloud? By accessing a diverse range of second and third-party data sources, the company can enrich their customer profiles with information such as investment patterns, credit scores, and financial interests. With this comprehensive data, the company can create personalized financial offerings, tailored investment recommendations, and targeted marketing campaigns, ultimately enhancing customer engagement and satisfaction while driving better business outcomes.
Target your audience with Marketing Cloud Advertising
Finally, let’s look at Marketing Cloud Advertising. Its advanced audience targeting capabilities allow businesses to reach their desired audience with precision. Using a combination of first-party data, customer insights, and artificial intelligence, you can identify specific customer segments and deliver highly relevant and personalized ads.
Marketing Cloud Advertising also enables organizations to seamlessly execute cross-channel advertising campaigns. With its integrated platform, businesses can manage and optimize their advertising efforts across multiple channels, such as display ads, social media, email, and mobile. This cohesive approach ensures consistent messaging and a unified customer experience.
How Marketing Cloud Advertising is used by different industries
Let’s look at an example from the healthcare industry. A healthcare company can use Marketing Cloud Advertising to target individuals with specific health conditions or interests, enabling them to deliver tailored messages and promotions related to relevant medical treatments or wellness services. This targeted approach enhances campaign effectiveness, increases engagement, and drives better outcomes.
Here’s another use case, this time from the nonprofit sector. A nonprofit can use Marketing Cloud Advertising’s advanced audience targeting capabilities to identify specific segments based on interests, past engagement, or demographics. With personalized and impactful messaging delivered across various advertising channels, such as social media, email, and display ads, the nonprofit can raise awareness, drive donations, and foster stronger connections with its audience to further its mission and initiatives.
One last example: how Marketing Cloud Advertising helps higher education organizations reach prospective students with personalized messages. By leveraging data from inquiries, website interactions, and past enrollment trends, the organization can identify specific segments and deliver tailored ads across various channels, showcasing relevant academic programs, campus life, and scholarship opportunities.
This data-driven approach enhances recruitment efforts, increases student engagement, and fosters stronger connections with potential applicants, ultimately driving higher enrollment rates and achieving enrollment goals.
Ready to get started with the Marketing Cloud data and advertising tools?
I hope this article has helped you to understand the Marketing Cloud data and advertising tools available. There is a wealth of opportunities open to organizations who make the most of these capabilities, and as an expert Salesforce Partner, VRP Consulting can help you unlock all the potential for your organization.
VRP Consulting’s dedicated Salesforce Marketing Cloud Practice has wide experience across a range of industries, with more than 2,000 successful projects, over 750 expert certifications — and many very satisfied clients. We’d be glad to explore the possibilities with you, so please get in touch.
Anastasiya Vinogradova
Marketing Cloud Practice Director, VRP Consulting
Anastasiya has led VRP’s Marketing Cloud activities since 2017. As an experienced Marketing Cloud and Pardot architect, she has extensive expertise in data management, analytics development and automation process configuration, among other areas. Anastasiya is dedicated to constantly increasing VRP Consulting’s Marketing Cloud capabilities so we can deliver the utmost value and innovation to our clients.
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