Hi-tech
The industry is constantly evolving and your competitors are setting new expectations daily through regular innovation. We help businesses through their digital transformation with our nimble approach and rapid response. From the smallest startup to a global tech giant, your Salesforce® platform can help you manage and optimise standard requirements as well as overcome more complex challenges.
Hi-tech challenges
Innovating in a constantly shifting world
Hi-tech companies are supposed to drive innovation, but with more competitors and market disruptions, it's more difficult to navigate let alone lead that innovation.
Adapting to an "as-a-service" future
The market is increasingly dominated by "as-a-service" solutions. In this world, customer service experience is increasingly important with more demanding customers who can shift service more easily.
Disconnected data and departments
Big data can provide big rewards, but it requires you to have all your data in one single source of truth. Connecting different data points, services, and departments can reveal new insights and opportunities for innovation.
Managing and issuing complex quotes
1000s of product SKUs, configurations and pricing rules can take time to put together and risk pricing errors. These delays and mistakes lower customer satisfaction and take more time to correct.
Stock & inventory management
It's difficult to strike the balance of stock levels which leads to lower customer satisfaction and reduced revenue. Complex forecasting linked to supplier, stock and warehouse management is essential in streamlining this process.
Getting on the AppExchange
Accessing the Salesforce AppExchange opens up a giant market for your business. However, it requires specific knowledge and expertise to develop a new application, pass the Salesforce security review and continue to support post-implementation.
Satisfying demanding customers
Customers expect a robust service and high-level support which as an innovation leader you need to exceed. It's about quick resolution to avoid costly, reputation-damaging mistakes as customers now expect self-access portals, where they can receive instant answers and have complete transparency into their orders.
Slow onboarding new customers and clients
Hi-tech positions require specialised skill-sets with more complex technology and products. Lengthy onboarding processes with 3rd party dependencies can delay development & delivery of new products, solutions and lead to poor customer experiences.
Onboarding and e-learning with Appinium
Bring your onboarding, support and customer self-service to life through video. Tracking video usage natively in Salesforce allows you to understand what works well and enables a data-driven content strategy.
Industry Solutions
Seamless quote generation
Complex sales processes don't have to be difficult or time-consuming. Extend your standard Salesforce product selection and pricing features to provide bundles, tiers, dynamic pricing, price rules, approvals, auto-renewals and an enhanced UI and quote generation experience.
Fulfilment automation
Connect your supply chains to provide seamless fulfilment based on real-time inventory and sales forecasting with a configured Salesforce community. You can automate powerful workflows that leverage customer and product data.
Salesforce AppExchange
Reach new customers with your application on the Salesforce AppExchange. Utilise our team of experienced Salesforce consultants and developers to get your app through the security review process. As a Salesforce PDO Specialist Navigator, our agile approach gives you access to experts as and when required or on a long-term basis for full support.
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Asset management
Know where your hardware and maintenance equipment locations are. A self-access community portal will enable project managers and engineers to know where equipment is, what condition it's in, who is using it and when it will be next available.
Omnichannel customer support
Bring all your communication channels together in a single, easy-to-configure interface, integrated with your website. Community Cloud® and ServiceX use your look and feel to harmonize conversations and drive engagement.
Learn more about ServiceX
Experienced in Hi-tech
We’ve helped many Hi-Tech companies drive innovation as they bring a new product to market via the AppExchange, create collaborative communities, or connect sales and learning solutions. Learn more about our most recent projects.
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Contact us to kickstart your next Salesforce project or join a fast-growing, innovative company who put their customers and employees at the heart of everything they do.