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Services
Our extensive range of services will help you achieve your business transformation goals, whether you’re new to Salesforce or looking to evolve your existing platform
Consulting
Maximize the benefits of your Salesforce platform with our expert consultants and architects
Managed Services
Let us cost-effectively manage and support your Salesforce solution so you don’t have to
Integration
Scale and automate data and processes between Salesforce and your backend systems
AppExchange App Development
Flexible product development expertise to design, build, launch and maintain your app
Health Checks
Assess your Salesforce solution’s performance, diagnose issues and find resolutions
DevOps
Automate Salesforce release management activities with end-to-end visibility
Outsourcing
Increase your technical capacity and skills cost-effectively, on demand
QuickStarts
Get your nonprofit or small business running on Salesforce quickly and cost-effectively
Custom Development
Extend the functionality of your Salesforce solution with custom applications
Solutions
Whatever your needs, we have the experience across all Salesforce Clouds and Products, as well as a range of accelerators of our own, to deliver the right solutions
Salesforce Clouds
Whatever Salesforce Clouds you have or need, we will deliver their full potential
Sales
Service
Nonprofit
Marketing
Revenue
Commerce
Health Cloud
Experience
Field Service
Net Zero Cloud
Salesforce Analytics
Gain new insights to make data-driven decisions that drive your business forward
Einstein 1 Platform
Harness all the value and potential predictive and generative AI offer your business.
Customer 360 Platform
Empower your employees and customers to engage with your business better.
MuleSoft
Connect all your vital systems, data and devices to provide seamless experiences
Slack
Integrate Salesforce and Slack to automate processes and connect people to data
AgentForce
Boost sales and support with AI Agentforce, driving efficiency and growth.
Industries
With specific knowledge and experience of your sector, our experts can quickly and efficiently implement best practice solutions for your organization
Boost your impact with optimized fundraising, greater donor engagement and more
Financial Services
Maintain compliance, deliver new revenue models and connect data, departments and systems
Real Estate
Turbocharge property sales, leasing, maintenance and real estate management
Manufacturing
Manage complex sales and supply processes and bring new products to market
Recruitment
Deliver leading-edge hiring and placing solutions for clients and candidates
Healthcare & Life Sciences
Enhance patient experience, solve scheduling challenges and stay secure and compliant
Retail
Turn single visits into lifelong customers with multi-channel selling and superior service
Communications
Deliver continuous, high-quality service that exceeds your customers’ expectations
Higher Education
Achieve a truly connected campus and transform student, faculty and staff experiences
See all industries
Customers
We’re loved by our clients and Salesforce thanks to our dedication to award-winning innovation, exceeding expectations, and driving customer success
Success Stories
See why we consistently receive an average customer satisfaction rating of 4.8 out of 5
Eurostar
Rolls-Royce
Noise Solution
Saint-Gobain
DPD
Monsoon
Tabletochki
BVT
Welk Resorts
Fonteva LLC
Christians Against Poverty UK
Ukrainian Red Cross Society
Pacific Dental Services
Connex Partners
Beyond Better Foods
Portfolio
Find examples of our experience relevant to your industry, project and platform
Our Commitments
Learn about our commitments to our clients, the cornerstones of everything we do for you
About VRP
VRP is the largest independent Salesforce Partner in the ecosystem and has helped over 400 customers globally transform their businesses with innovative Salesforce solutions
Learn about our global presence, our achievements and history, and our mission
Our Team
Find out about our company culture and the passionate professionals who work here
Leadership
Meet our leaders and find out why they love the work they do at VRP
Partners
We carefully choose all our partners to enhance your platform with the right tools
Accounting Seed
FinDock
Jitterbit
Bullhorn
Copado
Docomotion
Own
Vinton
Careers
Join us and take your career forward with the perfect new role at VRP Consulting
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Get in Touch
EN
We help you transform sales, service, IT, and more with AI-powered agents that boost efficiency and growth. Partner with an award‑winning Salesforce® expert for Agentforce 360 consulting, implementation, and integration services.
Agentforce 360 is Salesforce’s next‑generation AI agent platform, designed to connect people, agents, and data on one trusted foundation. It empowers organizations to automate processes across every business function, from sales and service to IT and revenue, with intelligent agents that are always available, context‑aware, and secure.
With VRP Consulting’s expertise, you can deploy and customize Agentforce 360 to fit your workflows, accelerate response times, and deliver personalized experiences that drive measurable growth.
Customer service teams that need to shorten response times and reduce workload.
Sales teams looking to automate and personalize customer interactions with grounded data to drive growth.
IT departments wanting an easier, more efficient way to integrate AI-driven solutions.
Operations teams that need quick summaries, smart suggestions, and task automation.
Marketing teams looking to qualify leads and automatically trigger personalized campaigns.
Salesforce developer teams interested in building AI agents faster and easier.
VRP builds intelligent AI agents tailored to your unique business needs, workflows, and industry context, delivering automation, insight, and scalability across your Salesforce environment. Custom agents we implement include:
Empower support teams with AI agents that respond instantly, 24/7, across phone, chat, and digital channels.
Automate lead qualification, follow‑ups, and deal support with embedded agents in Slack and CRM.
Work seamlessly within your existing Salesforce Clouds – Agentforce 360 is built into the platform for easy deployment.
Unlock trends, preferences, and next‑best actions with AI‑powered analysis, enhanced by Tableau’s semantic layer.
Reduce manual workload and operational overhead by automating common tasks across IT, service, and revenue operations.
Deliver fast, context‑aware answers that make every customer and employee interaction feel tailored and helpful.
Use Agentforce Voice for intelligent call handling and Agentforce IT Service for instant resolutions inside Slack or Teams.
Rely on Salesforce’s Trust Layer, Agent‑to‑Agent (A2A) policies, and MuleSoft Agent Fabric to ensure safe, compliant automation.
Our experts tailor Agentforce 360 to your specific needs, designing agents that deliver maximum impact.
We prepare your data to be clean, structured, and actionable, ensuring agents perform reliably.
We integrate Agentforce across your Salesforce ecosystem (Clouds, Data Cloud, MuleSoft) for end‑to‑end automation.
We work closely with your business to pinpoint the right Agentforce 360 use cases – from IT Service Desk to Revenue Operations.
Continuous optimization with observability dashboards, governance frameworks (A2A policies, Trust Layer), and proactive tuning as your requirements evolve.
We implement Agentforce 360 across a wide range of Salesforce Clouds, with full support for specialized AI agent types:
Deploy generative AI across sales, service, and marketing with custom Einstein GPT solutions that enhance productivity, personalization, and customer engagement.
Guide reps with intelligent suggestions, automate follow‑ups, and accelerate deal cycles.
Assist shoppers with product discovery, order tracking, and personalized recommendations.
Deliver tailored campaigns, qualify leads, and trigger personalized journeys automatically.
Provide consistent, accurate answers using trusted content from your knowledge base.
Help employees complete tasks faster with AI‑driven support and automation.
Offer 24/7 conversational IT support directly in Slack or Teams, replacing traditional ticketing systems.
Automate quoting, invoicing, subscriptions, and collections to streamline revenue operations.
Generate insights in context, embed visualizations in Slack, and enrich decision‑making with semantic layers.
Support employees with onboarding, requests, and HR workflows through conversational AI.
Coordinate field operations, schedule technicians, and provide real‑time updates to improve service delivery.
Automate inventory tracking, order fulfillment, and logistics workflows to streamline supply chain management.
Streamline service, manage warranties, optimize supply chains, and support complex product queries with intelligent agents.
Deliver secure, personalized support for customers and internal teams, with regulated industry AI models for compliance.
Assist with inventory, orders, promotions, and personalized shopping experiences across digital and physical channels.
Help patients navigate services, appointments, and follow‑ups securely, while enabling providers to analyze data and improve outcomes.
Support citizens with instant answers, efficient service routing, and transparent digital workflows powered by trusted AI.
Manage bookings, itineraries, and guest inquiries with ease, delivering seamless experiences across every touchpoint.
Deliver personalized recommendations, automate subscriptions and billing, and enhance experiences across streaming and live events.
Guide students and staff through applications, resources, and support, while automating administrative processes.
And more
Explore the full list of customer industries for which we can provide expertise.
As AI agents become central to business operations, choosing the right platform is critical. Agentforce 360 is Salesforce’s unified solution with advanced tools for building, testing, and deploying AI agents at scale.
Create agents using natural language or the new Agentforce Builder and Vibes coding tools. Agents can be quickly modified, tested, and optimized to ensure accurate, reliable responses.
Agents can automate workflows via Salesforce Flows, Apex actions, and integrations with Data 360, MuleSoft, and external systems — enabling end‑to‑end process automation.
Agents operate within Salesforce’s security framework, respecting access controls and compliance rules. Features like the Trust Layer, Agent‑to‑Agent (A2A) policies, and MuleSoft Agent Fabric ensure safe, transparent orchestration across your ecosystem.
Run agents across Slack, Teams, voice channels, and Salesforce Clouds, delivering consistent, context‑aware support for customers and employees
We assess your goals, processes, and data readiness to define the right agent strategy.
Our architects design tailored solutions, including multi‑agent workflows powered by Agentforce Grid.
We adapt Agentforce 360 features, flows, and integrations to align with your unique business needs.
Agents are connected seamlessly with Salesforce Clouds, MuleSoft, and external systems for end‑to‑end automation.
We validate agent accuracy, security, and performance using observability dashboards and rigorous QA.
Your agents are launched into production with minimal disruption and maximum impact.
We equip your teams with the skills to manage, refine, and scale agents confidently.
Continuous improvement is driven by governance frameworks like A2A policies and the Trust Layer.
Ongoing support ensures your Agentforce 360 implementation evolves as your business grows.
Our Agentforce 360 QuickStart is a fixed‑price package designed to rapidly pilot AI agents in your Salesforce environment. Whether you need an IT Service Desk agent, a Revenue Quoting agent, or a Slack Channel Expert agent, QuickStart delivers a focused use case grounded in your CRM and knowledge base.
By concentrating on one tailored scenario and leveraging proven implementation methods, we help organizations quickly demonstrate real‑world AI value – without disruption or guesswork.
Go live in just 5 weeks with a scoped delivery approach, seeing immediate results and benefits.
Built using out‑of‑the‑box Agentforce 360 features for speed, sustainability, and future scalability.
Start with one high-impact use case to prove value early and build confidence to scale.
Includes training, documentation, and two weeks of post‑launch support to fine‑tune your agent and empower your team.
VRP combines deep Salesforce expertise, multilingual delivery capabilities, and a proven track record of success. We deliver AI solutions that are fast, secure, scalable, and built for real business impact.
Local client-facing teams in EMEA and North America, and delivery hubs at scale in Poland, South America and the Philippines provide the right blend of quality and cost.
Follow-the-sun support providing constant support regardless of your location.
Industry and cloud expertise coupled with best-in-class ISV app partners to deliver perfect solutions.
For all projects from smaller implementations to multi-year enterprise transformation programs.
Including consulting, outsourcing, custom development and managed services.
Blend of local and remote certified experts to provide engagement and delivery that is right for your company.
As your experienced partner, we know what it takes to deliver the right solution together, whether you’re new to Salesforce and require initial implementation, or you’re already set up and looking to extend your functionality.
“The successful launch of the DELTA project saw Eurostar reach a significant milestone in its digital transformation journey. Thanks to the support of VRP’s technical expertise, Eurostar is able to provide a unified customer experience for our contact centre customers.”
The high levels of Salesforce technical knowledge and agile mindset within the VRP team not only helped accelerate our digital transformation but also fostered a collaborative and innovative environment. It was a pleasure to partner with a team that consistently found ways through business challenges and helped us deliver exceptional value to our businesses.
VRP has been a key partner in ideation, design and delivery of Yocova. They continue to impress with their attention to detail, high level of communication, and willingness to go the extra mile.
VRP engaged quickly and effectively to help scale our Salesforce Nonprofit Cloud platform to manage the huge influx of donations we have received during this time of crisis. The new third-party donation platform integration and Marketing Cloud automation keeps us better connected to our donors and has saved valuable time so we can focus on our mission.
VRP Consulting’s expertise in predictive analytics and their ability to understand our particular set of challenges, especially during the pandemic, were instrumental in enabling us to optimize our commercial strategy. Our automated workflows and forecasting capabilities make us a more streamlined business, bringing increased value to our customers.
“We weren’t just looking for a vendor — we needed a true partner who believed in our mission as much as we do. With VRP, it felt different from day one. They listened, they cared, and they gave us the confidence to take our product and our impact to the next level.”
Agentforce 360 streamlines how your business interacts with customers, prospects, and internal teams. By deploying AI agents across Salesforce Clouds, you can automate routine conversations, deliver consistent responses, and trigger intelligent actions like case creation or workflow updates. This reduces manual workload, shortens response times, and frees staff to focus on high‑value tasks. With VRP’s Agentforce implementation services, we ensure seamless integration and setup aligned with your business needs.
Yes. Agentforce 360 is designed to be fully customizable without heavy developer reliance. Agents are built and refined using natural language or Agentforce Builder, organized into topics that reflect your business processes. You can define how agents behave, what content they use, which actions they perform, and which channels they operate on. With VRP’s consulting expertise, we tailor Agentforce 360 to match your workflows, compliance rules, and brand tone.
Our integration services ensure seamless connectivity between AI agents and the Salesforce ecosystem. We help you leverage automation, streamline workflows, and enhance customer interactions across Clouds and external systems. By connecting agents with MuleSoft, Data Cloud, and third‑party platforms, we enable faster decision‑making, improved customer experiences, and higher ROI from your Salesforce investment.
Definitely. Agentforce 360 leverages Salesforce Flows, Apex actions, and MuleSoft to connect with legacy tools and external platforms. Agents can retrieve customer details, initiate service requests, or update records in real time across systems. VRP ensures your agents operate as part of a fully connected ecosystem, delivering smooth integration without disruption.
After go‑live, VRP offers cost‑effective Managed Services to support, monitor, and enhance your Agentforce 360 deployment. We adjust agent logic, add new use cases, integrate updates, and address performance issues. This ensures your AI agents and broader Salesforce setup continue to run smoothly, giving you the benefits of in‑house support without the full‑time cost.
Yes. Agentforce 360 is highly scalable in both functionality and scope. You can start with a single agent in one department and expand across teams, channels, or geographies. As your business grows, VRP helps you scale orchestration, increase automation coverage, and continuously optimize performance. Built on Salesforce, Agentforce 360 supports even the most complex enterprise environments.
Security is built into every layer of Agentforce 360, developed natively on the Salesforce platform. Agents respect existing access controls and permission sets, ensuring they only interact with authorized data. With safeguards like the Trust Layer and A2A policies, agents are prevented from inventing responses or acting outside their scope. Whether internal or customer‑facing, your agents operate within Salesforce’s trusted security framework.
Start making the most of all the power Agentforce offers with our award-winning Salesforce experts. Complete the form and one of our consultants will get back to you. Whatever your size, location or requirements, our expertise and experience will help you get full value from this revolutionary technology.
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