Salesforce Customer Success Stories

VRP Consulting has delivered more than 2,000 Salesforce projects for over 400 clients across EMEA and North America. The firm maintains an average customer satisfaction rating of 4.8 out of 5 — a figure that reflects consistent delivery performance across industries ranging from transportation and aerospace manufacturing to nonprofit organizations and financial services. VRP has been recognized with Salesforce Partner Innovation Awards in 2020, 2022, and 2023, and the Digital Revolution Award in 2024.

Over 2,000 Salesforce Projects Delivered Across Every Major Industry

VRP Consulting’s project portfolio spans the full spectrum of Salesforce engagement types: QuickStart implementations for small businesses and nonprofits, multi-cloud enterprise digital transformations, AppExchange product development for independent software vendors, and long-term managed services contracts. The firm has worked with organizations of every size — from early-stage nonprofits to Fortune 500 manufacturers and national transport operators — each with distinct requirements shaped by their industry, regulatory environment, and existing technology landscape.

To VRP, project success is measured by the client’s ability to achieve their digital transformation objectives — not by hours billed or features delivered in isolation. This outcomes-oriented approach is reflected in the firm’s sustained 4.8/5 satisfaction rating and in the number of clients who extend initial engagements into long-term partnerships.

Customer Success Stories

As your experienced partner, we know what it takes to deliver the right solution together whether you’re new to Salesforce, requiring initial implementation, or already a Salesforce user looking to extend your functionality.

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  • PROJECT

    Re-configuration and enhancement of the client’s existing Salesforce instance to support new business processes, including data migration and resolution of fundamental architectural errors.

    PLATFORM

    Sales Cloud

    LOCATION

    USA

    INDUSTRY

    Consulting

    Connex Quote Background

    Everyone at VRP that we interacted with was very professional and highly skilled at their role. We feel we made the right decision to partner with VRP.

    Phoenix Camacho
    Phoenix Camacho

    Vice President of Revenue Operation

  • PROJECT

    Rapid implementation of a payment solution capable of handling an exponential increase in humanitarian donations during a crisis. VRP scaled the Nonprofit Cloud platform, integrated third-party donation processing, and implemented Marketing Cloud automation for donor communications.

    PLATFORM

    Nonprofit Cloud, Marketing Cloud

    LOCATION

    Ukraine

    INDUSTRY

    Nonprofit

    Ukrainian Red Cross Society Background

    VRP engaged quickly and effectively to help scale our Salesforce Nonprofit Cloud platform to manage the huge influx of donations we have received during this time of crisis.

    Dmytro Skliar

    Head of Resource Mobilization Unit

  • PROJECT

    Development of an innovative solution to capture qualitative video feedback, transcribe responses, run sentiment analysis, and determine AI-driven next best actions to automate assessment processes for nonprofit programme evaluation.

    PLATFORM

    Experience Cloud, Tableau CRM, Heroku, Appinium, Customer 360 Platform, Einstein

    LOCATION

    UK

    INDUSTRY

    Nonprofit

    Noise Solution Background

    Working with VRP has been great for us. The VRP team has always taken on board our crazy ideas and helped to turn them into solutions which are workable, scalable and impactful.

    Simon Glenister
    Simon Glenister

    CEO

  • PROJECT

    Sustained engineering team augmentation, QA automation, and product development support for Fonteva’s AppExchange product. VRP provided a dedicated development and testing team aligned with Fonteva’s product roadmap and release cycle.

    PLATFORM

    Sales Cloud, Experience Cloud, AppExchange/PDO

    LOCATION

    USA

    INDUSTRY

    Hi-Tech

    Fonteva Quote Background

    I was immediately impressed by the VRP team’s ability to get up to speed with our work and take on core responsibilities. Communicating with them has been easy from day one and their work ethic has been exceptional.

    Effie Zhang
    Effie Zhang

    Senior Product Engineer

  • PROJECT

    Modernization of legacy data management and billing systems to increase operational efficiency for the global customer feedback technology company.

    PLATFORM

    Sales Cloud

    LOCATION

    Finland

    INDUSTRY

    Hi-Tech

    HappOrNot Quote Background

    VRP Consulting demonstrated great competence within the Salesforce ecosystem. Their team was flexible and responded quickly so we were always informed and in control.

    Esa Vasara
    Esa Vasara

    Director Of Business Services

  • PROJECT

    Analysis of existing Bullhorn AppExchange applications, development of a new Lightning application for AppExchange listing, and ongoing product outsourcing partnership. VRP serves as Bullhorn’s trusted development and support partner for the Salesforce ecosystem.

    PLATFORM

    Bullhorn, Salesforce Platform, Lightning, AppExchange/PDO

    LOCATION

    Netherlands

    INDUSTRY

    Hi-Tech

    Bullhorn Quote Background

    VRP Consulting is our trusted partner. We value VRP’s expertise and experience in both Salesforce and Bullhorn. We are happy to recommend them as an AppExchange development, implementation and support partner.

    Jonathan Novich
    Jonathan Novich

    SVP Product, Salesforce At Bullhorn

  • PROJECT

    Rapid implementation and configuration of NPSP and postcode API call outs

    PLATFORM

    Nonprofit Cloud

    LOCATION

    UK

    INDUSTRY

    Nonprofit

    Hope For The Future Background

    VRP Consulting took the time to listen and understand our business. They translated this into exactly what we were looking for. A once obscure process is now streamlined and everyone has visibility.

    Julia Cushion
    Julia Cushion

    Interim Senior Manager

  • PROJECT

    Delivering an innovative giving site to facilitate grants and donations

    PLATFORM

    Salesforce Platform

    LOCATION

    USA

    INDUSTRY

    Nonprofit

    MCF Bakcground

    Thanks to VRP’s skills and experience in both the technical process and managing the project, we have an enhanced donor site, delivered on time and on budget. We appreciate their quick and effective communication, adherence to deadlines as well as technical advice and insights.

    Laura Goff
    Laura Goff

    Vice President for Information Technology

  • PROJECT

    Design and configuration of a new customer and partner portal to increase customer satisfaction and streamline collaboration for one of Germany’s leading payment service providers.

    PLATFORM

    Experience Cloud, Service Cloud

    LOCATION

    Germany

    INDUSTRY

    Financial Services

    Payone Quote Background

    With VRP you can always expect clear communication, commitment to meet project goals and proactive input of ideas for the optimal implementation.

    Rafael Blaschke
    Rafael Blaschke

    Head Of Master Data & Contracting

  • PROJECT

    Digital transformation of a recruitment business using an innovative and scalable Bullhorn-based platform to support lead generation and expansion into new European markets.

    PLATFORM

    Bullhorn

    LOCATION

    Netherlands

    INDUSTRY

    Recruitment

    VRPs’ agility in adapting to the situation enabled us to continue with our implementation of a recruitment solution. We are now working on expanding this to a lead gen and sales solution.

    Roderick Juffermans
    Roderick Juffermans

    Marketing & IT Specialist

  • PROJECT

    Long-term strategic partnership for the ideation, design, and delivery of Yocova — a digital platform built on Salesforce that serves the aerospace and industrial engineering community.

    PLATFORM

    Service Cloud, Experience Cloud, Marketing Cloud

    LOCATION

    UK

    INDUSTRY

    Aviation / Manufacturing

    VRP has been a key partner in ideation, design and delivery of Yocova. They continue to impress with their attention to detail, high level of communication, and willingness to go the extra mile.

    Mark Goodhind
    Mark Goodhind

    Chief Product Officer

  • PROJECT

    Strategic partnership focused on predictive analytics and commercial strategy optimization. VRP implemented automated workflows and forecasting capabilities that enabled data-driven decision-making during a period of market disruption.

    PLATFORM

    Tableau CRM, Einstein

    LOCATION

    USA

    INDUSTRY

    Retail

    VRP Consulting’s expertise in predictive analytics and their ability to understand our particular set of challenges, especially during the pandemic, were instrumental in enabling us to optimize our commercial strategy.

    Jen Haberman
    Jen Haberman

    Vice President of Sales

  • PROJECT

    Transformation of the resort’s marketing system to a personalized, multi-channel solution using Marketing Cloud, Sales Cloud, and Einstein AI capabilities.

    PLATFORM

    Marketing Cloud, Sales Cloud, Einstein

    LOCATION

    USA

    INDUSTRY

    Travel & Hospitality

    Welk Resorts Background Quote

    We value VRP’s expertise in all things Marketing Cloud and their ability to adapt and pivot with all our diverse needs.

    John Pham
    John Pham

    Digital Program Manager

  • PROJECT

    Implementation of a unified Salesforce platform to support accelerated business growth for the Swedish manufacturing firm, replacing fragmented legacy systems.

    PLATFORM

    Sales Cloud

    LOCATION

    Sweden

    INDUSTRY

    Manufacturing

    VRP is very flexible, highly skillful, supportive all the time and made the implementation a smooth & easy to reach goal. VRP Consulting is not just a consultant, they are a team player.

    Vinod Kumar Ravichandran
    Vinod Kumar Ravichandran

    Sales & Business Development

  • PROJECT

    AppExchange application development and Salesforce Security Review navigation for an AI-powered customer service platform.

    PLATFORM

    Service Cloud, Tableau CRM, AppExchange/PDO

    LOCATION

    UK

    INDUSTRY

    Hi-Tech / ISV

    DigitalGenius Quote Background

    VRP Consulting helped us develop our AppExchange App and expertly navigated the security review process. I’d highly recommend them for any PDO project.

    Christopher Kellner
    Christopher Kellner

    VP Sales & Partnerships

  • PROJECT

    Partnership

    LOCATION

    UK

    INDUSTRY

    Hi-Tech

    Own Quote Background

    VRP’s expertise and experience across industries and Salesforce Clouds is evident in every joint project we work on. We are delighted to recommend them for implementation, consulting and support.

    Devinder Chauhan
    Devinder Chauhan

    Senior Director EMEA Alliances

  • PROJECT

    Partnership

    LOCATION

    EMEA

    INDUSTRY

    Hi-Tech

    Docomotion Quote Background

    We are proud to join forces with VRP Consulting whose experience as an award-winning consulting and outsourcing expert makes them a trustworthy partner. With their vast experience, they are premium experts of all things Salesforce.

    David Alon
    David Alon

    Partner Manager

  • PROJECT

    Partnership

    LOCATION

    USA

    INDUSTRY

    Hi-Tech

    Copado Quote Background

    We’re delighted to be partnered with VRP Consulting to help companies drive digital transformation through DevOps. VRP’s Salesforce experience and expertise mean they can be trusted to deliver the results you need.

    Matt Hill
    Matt Hill

    EMEA Managing Director

  • PROJECT

    Partnership

    LOCATION

    Netherlands

    INDUSTRY

    Hi-Tech

    Jitterbit Quote Background

    We’re delighted to be partnered with VRP Consulting to help transform companies by integrating their systems. Their extensive Salesforce experience and expertise means they can be trusted to deliver the results you need.

    Joost de Bot
    Joost de Bot

    VP and General Manager EMEA

  • PROJECT

    Strategic partnership since 2016. VRP is the exclusive Accounting Seed reseller and implementation partner across EMEA and AsiaPac, and a PDO partner that participated in the development of the Accounting Seed platform.

    PLATFORM

    Accounting Seed, Salesforce Platform

    LOCATION

    USA, EMEA, AsiaPac

    INDUSTRY

    Financial Services / ISV

    “VRP is your one-stop shop for Accounting Seed licenses and implementation across EMEA and AsiaPac.”

    Shane Deacon

    VP - EMEA

  • PROJECT

    Consulting, design, and delivery engagement to merge Thalys and Eurostar Salesforce environments, data, and processes following the corporate merger between the two high-speed rail operators. The DELTA project unified customer service across markets.

    PLATFORM

    Service Cloud, Sales Cloud, Marketing Cloud, Loyalty Cloud, Boomi, Mulesoft

    LOCATION

    UK, France, Benelux, Germany

    INDUSTRY

    Transportation

    Eurostar Background Quote

    “The successful launch of the DELTA project saw Eurostar reach a significant milestone in its digital transformation journey. Thanks to the support of VRP’s technical expertise, Eurostar is able to provide a unified customer experience for our contact centre customers.”

    Laurent Bellan
    Laurent Bellan

    Chief Technology Officer (CTO)

  • PROJECT

    Implementation of Salesforce Nonprofit Cloud to provide visibility into fundraising activities, integrated with iRaiser donation platform and Mailchimp email marketing.

    PLATFORM

    Nonprofit Success Pack, Nonprofit Cloud, iRaiser, Mailchimp

    LOCATION

    Georgia

    INDUSTRY

    Nonprofit

    Georgia Red Cross Society Background

    VRP Consulting’s active communication throughout the process kept us in the loop and ensured questions were answered and requests implemented. The whole team was flexible and delivered the highest quality.

    Nia Razmadze
    Nia Razmadze

    Resource Mobilization Officer

  • PROJECT

    Consulting engagement to create a dedicated online portal offering resources to assist refugee and immigrant jobseekers, built on Salesforce Experience Cloud.

    PLATFORM

    Experience Cloud

    LOCATION

    Poland

    INDUSTRY

    Nonprofit

    Upwardly Global Background

    We were very impressed by how quickly and expertly VRP’s team delivered what we needed. They were dedicated to ensuring we had everything necessary for our program to have the best chance of success.

    Khalid Osman
    Khalid Osman

    VP of Technology

  • PROJECT

    Multi-cloud digital transformation programme spanning multiple brands and sister companies following divestment of the client’s distribution business. The engagement covered sales automation, customer service, marketing automation, and B2B e-commerce across a complex multi-entity structure.

    PLATFORM

    Sales Cloud, Service Cloud, Marketing Cloud, B2B Commerce Cloud

    LOCATION

    UK

    INDUSTRY

    Manufacturing

    The high levels of Salesforce technical knowledge and agile mindset within the VRP team not only helped accelerate our digital transformation but also fostered a collaborative and innovative environment.

    Russell Bower
    Russell Bower

    Delivery & Data Director

  • PROJECT

    QuickStart implementation of Salesforce NPSP to unify and verify data, saving administration time so the team could focus on supporting survivors of sexual violence.

    PLATFORM

    Nonprofit Success Pack

    LOCATION

    UK

    INDUSTRY

    Nonprofit

    Lifecentre

    “We found the team incredibly helpful and informative. They made a complex problem understandable to us so we could develop a platform that worked for us, together.”

    Kathryn Slatter
    Kathryn Slatter

    CEO

  • PROJECT

    Consulting engagement to replatform the organization’s debt management system onto Salesforce, including debt coaching, advice, budgeting, and bill payment management capabilities.

    PLATFORM

    Nonprofit Cloud, Experience Cloud

    LOCATION

    UK

    INDUSTRY

    Nonprofit

    Christians Against Poverty UK

    “The work VRP has done will have a lasting impact on the lives of those weighed down and crushed by debt and poverty in the UK. It will set people free and release them into life in all its fullness.”

    Edward Parker
    Edward Parker

    Head of Debt Help Product Innovation

  • PROJECT

    Consulting engagement to re-engineer the client’s existing Salesforce NPSP implementation, ensuring best practice use of its data model with custom objects and screen flows to improve carer journey tracking.

    PLATFORM

    Nonprofit Success Pack

    LOCATION

    UK

    INDUSTRY

    Nonprofit

    Bridges Outcomes Partnerships

    “Having VRP as our implementation partner was very refreshing in terms of their approach, and how quickly they understood the system and what could make it better for users.”

    Tony Elliott
    Tony Elliott

    Programme Manager

  • PROJECT

    Consulting engagement to migrate the Ukrainian children’s cancer charity to Salesforce, including data migration, payment platform integration, and analytics capabilities. Tabletochki raised $4.4 million in 2023 and manages tens of thousands of individual and institutional donors.

    PLATFORM

    Nonprofit Success Pack, Sales Cloud

    LOCATION

    Ukraine

    INDUSTRY

    Nonprofit

    Tabletochki - background

    “VRP has been a trusted and transparent partner at every step of our Salesforce integration. Their nonprofit-specific expertise was invaluable, particularly in matching our data model with system architecture.”

    Ievgeniia Nogovitsyna
    Ievgeniia Nogovitsyna

    Fundraising Director

  • PROJECT

    Outsourcing engagement providing a dedicated Salesforce Consultant, Business Analyst, and Developers to support DPD’s Salesforce platform across Benelux operations. VRP’s team streamlined operations, enhanced decision-making, and maximized Salesforce’s potential across parcel logistics workflows.

    PLATFORM

    Sales Cloud, Service Cloud

    LOCATION

    Netherlands, Belgium

    INDUSTRY

    Shipping

    DPD logo on a car

    “VRP Consulting has been a vital partner in our transformation, helping us streamline operations, enhance decision-making, and maximize Salesforce’s potential. Their dedicated experts consistently deliver innovative solutions that boost efficiency, reduce risk, and empower our team.”

    Anouk van der Pluijm

    Manager Business Applications

  • PROJECT

    Consulting engagement to design and build the retailer’s loyalty programme, including enhancements and integrations across point-of-sale systems, marketing automation, and loyalty card management.

    PLATFORM

    Commerce Cloud

    LOCATION

    UK

    INDUSTRY

    Retail

    Monsoon store

    “VRP Consulting has transformed how we engage with our customers. Their expertise in Salesforce and Heroku enabled us to launch a powerful, scalable loyalty program that drives retention and boosts sales.”

    Matteo Rugginenti
    Matteo Rugginenti

    Product Owner

  • PROJECT

    Multi-year strategic technology partnership delivering a series of solutions that enhanced operational efficiency, customer experience, and business intelligence capabilities for the luxury hotel network.

    PLATFORM

    Service Cloud

    LOCATION

    USA

    INDUSTRY

    Travel & Hospitality

    LHW

    “VRP Consulting has been a critical strategic partner of The Leading Hotels of the World for more than five years. Such a trusted, long-term relationship is a testament to the VRP team’s expertise and diligence.”

    Michael Lederman
    Michael Lederman

    Vice President, Information Technology

  • PROJECT

    Partnership with a nonprofit organization dedicated to ensuring students in need are identified, supported, and empowered to succeed. VRP helped ProUnitas scale its platform and extend its impact across school districts.

    PLATFORM

    Service Cloud

    LOCATION

    USA

    INDUSTRY

    Nonprofit

    “We weren’t just looking for a vendor — we needed a true partner who believed in our mission as much as we do. With VRP, it felt different from day one. They listened, they cared, and they gave us the confidence to take our product and our impact to the next level.”

    Adeeb Barqawi,

    President & CEO, ProUnitas

Our Commitments to you

  • Transparent

    Every VRP engagement includes clear, structured project updates delivered at a regular cadence. Show-and-tell sessions with stakeholders ensure feedback is incorporated continuously as the project progresses. Clients retain full visibility into scope, timeline, budget, and resource allocation throughout the collaboration — there are no information gaps between milestones.

  • Agile

    VRP’s delivery methodology is designed for responsiveness. When business conditions change, user requirements evolve, or new opportunities emerge mid-project, VRP’s teams adapt the approach without derailing the timeline. Clients have direct access to VRP’s centers of excellence in Poland, Colombia, and the Philippines, enabling rapid capacity scaling when needed.

  • Innovative

    VRP brings accumulated experience from 2,000+ Salesforce projects to every new engagement. Whether the requirement is a first-time Salesforce implementation or an evolution of a mature platform, VRP’s teams draw on a deep library of patterns, accelerators, and technical approaches refined through years of delivery across every major Salesforce cloud and industry vertical.

  • Customer Obsessed

    Client success is the metric that drives every engagement decision at VRP. Team members operate as embedded partners rather than external consultants — a dynamic that frequently leads to engagements extending beyond their original scope as clients discover additional areas where VRP’s expertise can create value. The firm’s 4.8/5 satisfaction rating and multi-year relationships with clients like Eurostar, Rolls-Royce, and The Leading Hotels of the World are evidence of this approach.

Why choose VRP Consulting?

VRP Consulting is a global, independent Salesforce Gold Consulting Partner and PDO Expert Navigator delivering across the entire Salesforce platform. The following capabilities define the firm’s competitive position.

2,000+ successful projects

Over 400 clients have received more than 2,000 successful Salesforce projects from VRP over 25+ years of operation. Clients rate VRP an average of 4.8 out of 5 for delivery satisfaction — one of the highest sustained ratings in the Salesforce partner ecosystem.

1,100+ expert certifications

VRP’s talent pool includes certified Salesforce Administrators, Sales and Service Consultants, Marketing Cloud specialists, Architects, and Platform Developers. The certification-to-headcount ratio exceeds 1.5x, reflecting broad cross-functional training across the team.

25+ years in operation

Founded in 1998, Salesforce-focused since 2009. VRP holds Salesforce Gold Consulting Partner status and PDO Expert Navigator designation. The firm’s team invests continuously in new certifications and emerging platform capabilities.

10 offices in 8 countries

Local client-facing consulting teams in the United Kingdom, Germany, the Netherlands, and the United States. Delivery hubs at scale in Poland, Colombia, and the Philippines provide the right balance of proximity, quality, and cost-effectiveness.

24/7 support

VRP’s distributed delivery model enables continuous support coverage regardless of client location. This capability is particularly critical for managed services clients operating across multiple time zones.

Innovative

Deep industry and cloud expertise paired with best-in-class ISV app partnerships. Four Salesforce Partner Innovation Awards and the Digital Revolution Award 2024 validate VRP’s commitment to pushing the boundaries of what the platform can deliver.

Agile to deliver effectively

Proven across engagement types from two-week QuickStarts to multi-year enterprise digital transformation programmes. VRP’s teams mobilize within days and adapt to changing requirements without compromising delivery timelines.

Flexible client services

Full-service offering spanning consulting, outsourcing, custom development, managed services, and AppExchange product development. Clients engage VRP at whatever level matches their current need and scale up or down as requirements evolve.

Cost effective

A blended delivery model combining local certified consultants with delivery hub expertise in Poland, Colombia, and the Philippines. This structure provides enterprise-grade quality at mid-market pricing without the overhead of Big 4 consulting rates.

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