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Experience Cloud

Provide personalized customer experiences for deeper engagement.

What is Salesforce Experience Cloud®?

Experience Cloud is all about providing unique experiences for segmented audiences that drive engagement and build relationships. Experience Cloud gives you tools to build digital platforms which connect customer data and interaction channels.

What can you do with Experience Cloud?

You can build websites, portals, and customer forums faster, using community builder, giving you access to templates, themes, components & content, using design tools to create your unique branding online. You can set up processes and connections to datasets, develop secure personal customer apps, client account portals and partner forums, enabling your contacts to manage their data, collaborate and connect with your community.

Experience Cloud brings together Salesforce Experience Builder, Salesforce CMS, Mobile Publisher, and leverages your CRM data as it is connected to other Clouds such as Sales Cloud®, Service Cloud® or Marketing Cloud®.

Experience Cloud can be extended for specific functionalities (industry or capability) when connected with pre-built applications and Lightning Bolts on the AppExchange such as PatientX.

Experience Cloud - Image 1
66%

Reduced launched time

+39%

Net Promoter score

+25%

Increase in partner sales*

*Salesforce Experience Cloud Data Sheet

Get the best out of Experience Cloud with VRP Consulting

Whether you are looking to build unique experiences for customers, clients, partners and your own community, our experts can create, configure, design and develop your community in no time.

1. Customer service

website

We can help you identify and implement the best customer service option for your business, whether a self-service portal, a knowledge base, a forum or a combination thereof. We facilitate customers in creating cases online through processes and workflows to resolve issues faster only involving support agents when needed.

 

  • Mobile responsive
  • Self-access knowledge base
  • User forums
  • Engaging community portals
  • Live chat with bots and customer service agents
website

2. Account management

Account management on a website

We configure business account portals providing direct account information and access to knowledge base libraries. Integrations with 3rd party solutions, such as financial management, eSignature and document generator tools allow customers to update their profile and quickly submit requests at a convenient moment.

 

  • Access to customer account information
  • Track order progress
  • Self-access knowledge base and resource portals
  • Escalate support issues through bots to support agents
  • Mobile responsive
Account management on a website

3. Partner platform

Partner platform

We build customised and branded communities for seamless enterprise collaboration and streamlined business processes, such as: partner recruitment, onboarding & training, marketing, activity tracking, lead generation, selling and support.

 

  • Collaboration portal
  • Automated data sharing and workflow
  • Lead generation and sales tracking
  • Training through integration with Appinium
Partner platform

4. One-of-a-kind community

Community website

Disrupt your industry with innovative market-leading collaboration platforms to exchange information and ideas with peers, experts and thought leaders. Our experienced developers can accelerate Experience Cloud deployment.

 

  • Networking & communication platform
  • Content management
  • Provide a developer platform
  • Connect with eCommerce solutions
Community website

5. Employee communities

Employee communities on a website

We configure employee communities to facilitate internal processes, manage training and connect remote workers. This includes company organisation charts, names & locations, HR & IT request processing, onboarding & employee development, internal company guidelines and communication channels.

 

  • Employee contact book
  • Request processes & workflows
  • Training & development
  • Document sharing
  • Company wide reports
Employee communities on a website

6. The River with Appinium™

Appinium Communities

We partner with Appinium combines modern video and learning management to drive unparalleled audience engagement, analytics, and outcomes within Experience Cloud. Understanding who from your prospects, customers, partners and employees are engaging with content enables intelligent decision making to maximise value and correlate against outcomes.

 

  • Harmonise marketing, sales, customer success and learning processes
  • Capture and action engagement data natively within Salesforce
  • Manage, deploy & track videos and other multimedia assets securely
Appinium Communities

What are your options?

If you are taking your first steps with Salesforce, or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more.

Business meeting

Our Cloud Experience Matrix

Explore our project matrix to learn how our customers were able to digitally transform their business, gain valuable customer insights, automate business processes, improve customer service delivery, personalize their marketing campaigns, implement market-disrupting solutions and drive revenue by harnessing VRP expertise and the power of Salesforce.

Featured Case Studies

  • PROJECT

    Innovative solution to capture qualitative video feedback, transcribe, run sentiment analysis and determine AI next best actions to automate assessment processes.

    PLATFORM

    Experience Cloud, Tableau CRM, Heroku, Appinium, Customer 360 Platform, Einstein

    LOCATION

    UK

    INDUSTRY

    Nonprofit

    Show full story
    Noise Solution Background

    Working with VRP has been great for us. The VRP team has always taken on board our crazy ideas and helped to turn them into solutions which are workable, scalable and impactful.

    Simon Glenister
    Simon Glenister

    CEO

  • PROJECT

    Created and configured a new customer and partner portal to increase customer satisfaction and streamline collaboration

    PLATFORM

    Experience Cloud, Service Cloud

    LOCATION

    Germany

    INDUSTRY

    Financial Services

    Show full story
    Payone Quote Background

    With VRP you can always expect clear communication, commitment to meet project goals and proactive input of ideas for the optimal implementation.

    Rafael Blaschke
    Rafael Blaschke

    Head Of Master Data & Contracting

  • PROJECT

    Partnership

    PLATFORM

    Service Cloud, Experience Cloud, Marketing Cloud

    LOCATION

    UK

    INDUSTRY

    Aviation, Manufacturing

    Show full story

    VRP has been a key partner in ideation, design and delivery of Yocova. They continue to impress with their attention to detail, high level of communication, and willingness to go the extra mile.

    Mark Goodhind
    Mark Goodhind

    Chief Product Officer

  • PROJECT

    Consulting engagement to create a dedicated online portal offering resources to assist refugee and immigrant jobseekers

    PLATFORM

    Experience Cloud

    LOCATION

    Poland

    INDUSTRY

    Nonprofit

    Show full story
    Upwardly Global Background

    We were very impressed by how quickly and expertly VRP’s team delivered what we needed. They were dedicated to ensuring we had everything necessary for our program to have the best chance of success.

    Khalid Osman
    Khalid Osman

    VP of Technology

Find the right solution for your business

Kickstart your next Salesforce project with an award-winning Salesforce partner. Complete the form and one of our consultants will get back to you. No matter your size, industry or requirements, we have the expertise and experience to help you achieve your goals.