Salesforce Einstein

Work smarter with insights and predictions.

What is Salesforce Einstein^®?

Einstein is all about working smarter and profiting from your CRM data through AI. Einstein is the only Customer 360 native AI, with out-of-the-box application specific tools and a platform to build custom smart assistants for your business specific use cases, driving business goals and optimising costs.

What can you do with Einstein?

You can supercharge your Clouds with Einstein out-of-the-box applications, that help sales, service, marketing and commerce teams do their jobs smarter and faster.

You can enhance your Salesforce App with no-code tools for creating smart assistants, bots, recommendations, smart actions and automated workflows. The Einstein Platform enables the rapid creation of tailored smart assistance to streamline your work.

Discover insights, predict outcomes that address unique cases without the need of a team of Data Scientists and lengthy development processes.

2.35x

Increase in lead conversions

71%

Increase in open rate of new product emails

15.5%

Increase in revenue with Commerce Cloud Einstein

*Source Trailhead Einstein basics

Get the best out of Einstein with VRP Consulting

Whether you are looking to improve customer services, increase sales rep productivity, marketing communication or increase eCommerce revenue through smart assistants, we have the experience to help you get up and running in no time.

1. Einstein Platform

We build custom Smart Assistants for your specific use case powered by the Einstein platform and leveraging your Salesforce data.

Einstein Bots
Einstein Voice Assistant and Einstein Voice Bots
Einstein Prediction Builder
Einstein Next Best Action
Einstein Discovery
Einstein Vision and Language

2. Tableau CRM (formerly Einstein Analytics)

We configure Tableau CRM to answer key business questions by leveraging all data in your organisation no matter if it lives in Salesforce or third-party applications.

Analyse mass data sets
Discover valuable insights
Generate accurate forecasts
Recommend next steps
Automate workflows

3. Sales Cloud Einstein

Our team will configure your AI tool to Sales Cloud, thereby constantly scanning your CRM and external feeds, providing you with advanced Business Intelligence such as:

Activity and news related insights
Predictions on likely sales outcomes
Automated alerts on lead activity
Next step recommendations based on insights, lead and sales rep actions
Business intelligence through reports and dashboards

4. Service Cloud Einstein

Our developers take your Salesforce platform a step further by implementing AI elements into your core platforms, giving you the ability to provide proactive customer service through:

Einstein Bots
Einstein Next Best Action
Einstein Case Classification

5. Marketing Cloud Einstein

We help increase the effectiveness of your marketing campaigns by using Marketing Cloud Einstein to deliver more personalized customer journeys.

Consumer insights and audience predictions
Suggested time and channel messaging
Personalised 1 : 1 messages based on consumer preferences and intent
Automate marketing operations

6. Commerce Cloud Einstein

Create an intelligent and quicker path to purchase through insights using AI capabilities. Our developers will configure your system to include:

Data-driven personalisation to drive consumer engagement
Offer product recommendations
Provide predictive product sort
Enhanced site search capabilities, dictionaries and recommendations
Shopping basket analysis through reports and dashboards
Merchandising and promotion management

7. Einstein Discover for Tableau

Get answers before you ask a question. Einstein discovery for Tableau analyzes the data in your Tableau or Tableau CRM system and highlights insights:

Einstein dashboard extension: predictions, explanations, and suggestions displayed in Tableau dashboards

Einstein Calc: drag and drop your predictive calculation onto your viz, and get real-time predictions

Bulk scoring and predictive insights in Prep Builder: add a prediction node as a step in your prep flow.

What are your options?

If you are taking your first steps with Salesforce, or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more

Our Cloud Experience Matrix

Explore our project matrix to learn how our customers were able to digitally transform their business, gain valuable customer insights, automate business processes, improve customer service delivery, personalize their marketing campaigns, implement market-disrupting solutions and drive revenue by harnessing VRP expertise and the power of Salesforce.

Featured Case Studies

PROJECT

Innovative solution to capture qualitative video feedback, transcribe, run sentiment analysis and determine AI next best actions to automate assessment processes.

PLATFORM

Experience Cloud, Tableau CRM, Heroku, Appinium, Customer 360, Einstein

LOCATION

UK

INDUSTRY

Nonprofit, Consulting

Show full story

Working with VRP has been great for us. The VRP team has always taken on board our crazy ideas and helped to turn them into solutions which are workable, scalable and impactful.

Simon Glenister

CEO
PROJECT

Partnership

PLATFORM

Tableau CRM, Einstein

LOCATION

US

INDUSTRY

Retail, Consulting

Show full story

VRP’s expertise in predictive analytics and their ability to understand our particular set of challenges, especially during the pandemic, were instrumental in enabling us to optimise our commercial strategy.

Jen Haberman

Vice President Of Sales

Find the right solution for your business

Kickstart your next Salesforce project with an award-winning Salesforce partner. Complete the form and one of our consultants will get back to you. No matter your size, industry or requirements, we have the expertise and experience to help you achieve your goals.