Salesforce Einstein

Work smarter with data-driven decisions.

What is Salesforce Einstein^®?

Einstein is all about working smarter and profiting from your CRM data through AI. Einstein gives you out-of-the-box application-specific tools, a business analytics solution built right into Salesforce, and a platform to build custom smart assistants for your business-specific use cases, driving business goals and optimizing costs.

What can you do with Einstein?

You can use the data in Salesforce to discover insights, predict outcomes, recommend next steps, and automate workflows. Cloud-specific Einstein out-of-the-box applications provide smart assistants that help sales, service, marketing, and commerce teams do their jobs smarter and faster.

Einstein Analytics can handle mass data sets located in both your Salesforce platform and third-party solutions to find connections between seemingly disconnected data. The easy-to-navigate user interface highlights insights and predictions that would normally require a team of data scientists.

The Einstein Platform can be configured to create unique smart assistant to address unique cases without lengthy development processes. The Einstein Platform includes tools for creating bots, voice assistant, prediction builder, Einstein Vision & Language, based on your data and Salesforce technology.

2.35x

Increase in lead conversions

71%

Increase in open rate of new product emails

15.5%

Increase in revenue with Commerce Cloud Einstein

*Source Trailhead Einstein basics

Get the best out of Einstein with VRP Consulting

Whether you are looking to improve customer services, increase sales rep productivity, marketing communication, or increase eCommerce revenue through smart assistants, we have the experience to help you get up and running in no time.

1. Einstein Platform

We build custom Smart Assistants for your specific use case powered by the Einstein platform and leveraging your Salesforce data.

Einstein Bots
Einstein Voice Assistant and Einstein Voice Bots
Einstein Prediction Builder
Einstein Next Best Action
Einstein Discovery
Einstein Vision and Language

2. Tableau CRM (formerly Einstein Analytics)

We configure Tableau CRM to answer key business questions by leveraging all data in your organisation no matter if it lives in Salesforce or third-party applications.

Analyse mass data sets
Discover valuable insights
Generate accurate forecasts
Recommend next steps
Automate workflows

3. Sales Cloud Einstein

Our team will configure your AI tool to Sales Cloud, thereby constantly scanning your CRM and external feeds, providing you with advanced Business Intelligence such as:

Activity and news related insights
Predictions on likely sales outcomes
Automated alerts on lead activity
Next step recommendations based on insights, lead and sales rep actions
Business intelligence through reports and dashboards

4. Service Cloud Einstein

Our developers take your Salesforce platform a step further by implementing AI elements into your core platforms, giving you the ability to provide proactive customer service through:

Einstein Bots
Einstein Next Best Action
Einstein Case Classification

5. Marketing Cloud Einstein

We help increase the effectiveness of your marketing campaigns by using Marketing Cloud Einstein to deliver more personalised customer journeys.

Consumer insights and audience predictions
Suggested time and channel messaging
Personalised 1:1 messages based on consumer preferences and intent
Automate marketing operations

6. Сommerce Cloud Einstein

Create an intelligent and quicker path to purchase through insights using AI capabilities. Our developers will configure your system to include:

Data-driven personalisation to drive consumer engagement
Offer product recommendations
Provide predictive product sort
Enhanced site search capabilities, dictionaries and recommendations
Shopping basket analysis through reports and dashboards
Merchandising and promotion management

7. Einstein Discover for Tableau

Get answers before you ask a question. Einstein discovery for Tableau analyzes the data in your Tableau or Tableau CRM system and highlights insights:

Einstein dashboard extension: predictions, explanations, and suggestions displayed in Tableau dashboards

Einstein Calc: drag and drop your predictive calculation onto your viz, and get real-time predictions

Bulk scoring and predictive insights in Prep Builder: add a prediction node as a step in your prep flow.

What are your options?

If you are taking your first steps with Salesforce, or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more.

Our Cloud Experience Matrix

Explore our matrix below to find your story. With a choice of Platforms, Business uses, Locations and Industries, your options are unlimited. You can rely on our expertise to work on a new market-disruptive solution together. The table below provides an overview of our most recent projects.

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