Salesforce Einstein 1 Platform Consulting Services

Salesforce® is more than CRM (customer relationship management). It’s CRM + data + AI - the formula for innovation and success in today’s world. Our Salesforce Einstein 1 Platform Consulting Services will help you truly “move the needle”, generate new revenue and cut costs more efficiently, and outpace your competition as the AI revolution gathers momentum.

What is the Salesforce Einstein 1 Platform?

The Salesforce Einstein 1 Platform is a comprehensive artificial intelligence-powered platform designed to enhance the capabilities of Salesforce Customer 360, integrating enterprise AI, data, CRM, development, and security. It gives you the capabilities your organization needs to harness all the value and potential of predictive and generative AI.

  • Predictive AI

    Forecasting future trends and behaviors to help businesses make better, data-driven decisions more easily.

  • Generative AI

    Creating new content and solutions, enabling businesses to innovate and personalize at scale.

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Salesforce Einstein Consulting Services


As your Salesforce Einstein Consulting Partner, our experts can create and build Salesforce Einstein AI solutions for all kinds of challenges and use cases, including those below.

Scientists with ai
Predictive icon

Predictive

  • Predicting customer churn
  • Optimizing marketing campaigns
  • Forecasting sales revenue
  • Improving customer service response times
  • Personalizing product recommendations
  • Detecting fraudulent transactions
  • Enhancing employee retention
  • Managing inventory levels effectively
Robot hand ai
Generative icon

Generative

  • Generating personalized email marketing content
  • Creating dynamic sales presentations
  • Drafting contract proposals
  • Automating customer support responses
  • Enhancing social media engagement
  • Producing financial reports 
and analysis
  • Simulating customer conversations for training
  • Automating news and content updates

Get in touch today to explore the possibilities

If you’d like to discuss how VRP Consulting can help you unleash the power of Salesforce Einstein AI and Data Cloud in any of the ways we’ve looked at here, make sure to contact us now.

Get in touch

Benefits of leveraging AI for CRM usage

    Data-driven insights

    Transform business intelligence and make better decisions and strategies.

    Greater productivity

    Empower teams with conversational AI assistance to get tasks done faster.

    Understand customers

    Engage and sell more effectively with better knowledge of your audience.

Salesforce Einstein AI components

Copilot

The powerful AI assistant for navigating and optimizing tasks with ease.

Prompt Builder

Create custom AI prompts to enhance your data interaction and user experience.

Model Builder

Design and deploy machine learning models tailored to your business needs.

Lead Scoring

Prioritize leads effectively with AI-driven scoring to boost conversion rates.

Opportunity Scoring

Assess and prioritize opportunities using AI for better sales outcomes.

Opportunity Insights

Gain actionable insights into your sales pipeline for strategic decision-making.

Einstein Prediction Builder

Build AI predictions without code to forecast key business metrics.

Einstein Bots

Automate customer interactions with intelligent chatbots powered by AI.

Einstein Vision

Incorporate image recognition and classification into your apps with ease.

Einstein Language

Leverage natural language processing to understand and respond to text data.

Einstein GPT

Harness the power of generative AI to create and refine content seamlessly.

Privacy and security features

  • Dynamic Grounding

    Improves accuracy and relevancy of results without compromising safety, security or privacy.
  • Sensitive Data Masking

    Protects company security and customer privacy by masking sensitive data in AI prompts.
  • Ethics and Inclusivity

    Deploy AI embedded with ethical and humane use guiding principles aligned with Salesforce’s policies.

Our Einstein AI implementation process

hands

1. Initial consultation

energy

2. Solution design

schedule

3. Data preparation

tools

4. Implementation planning

einstein

5. Einstein AI configuration

arrows

6. Testing and validation

gear

7. Training and change management

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8. Deployment

schedule

9. Ongoing support and optimization

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10. Review and scale
(if applicable)

Salesforce Einstein AI at a glance

Why choose VRP Consulting?

2,000+ successful projects

In the last 25+ years, over 400 clients have received more than 2,000 successful Salesforce projects, rating them on average above 4.8 out of 5.

1,100+ expert certifications

You can access our talent pool of Salesforce Certified Administrators, Service & Sales Consultants and Force.com Developers to meet your business needs.

25+ years in operation

We are award-winning Salesforce Consulting Partners and Expert PDO Navigators. Our staff are constantly building on their knowledge with training and innovative projects.

13 offices in 10 countries

Local client-facing teams in EMEA and North America, and delivery hubs at scale in Poland, South America and the Philippines provide the right blend of quality and cost.

24/7 support

Follow-the-sun support providing constant support regardless of your location.

Innovative

Industry and cloud expertise coupled with best-in-class ISV app partners to deliver perfect solutions.

Agile to deliver effectively

For all projects from QuickStarts to multi-year enterprise transformation programs.

Flexible client services

Including consulting, outsourcing, custom development and managed services.

Cost effective

Blend of local and remote certified experts to provide engagement and delivery that is right for your business.

Navigator Expert - Product Developer Outsources
Navigator Expert - Customer 360 Platform
Salesforce Consulting Partner
Salesforce Partner Innovation Awards 2020 Winner
Salesforce Partner Innovation Awards 2022 Winner
Salesforce Partner Innovation Awards 2023 Winner
Digital Revolution Awards
Top CRM Consulting Companies in Poland
Top Salesforce Partner
Tableau Partner
Good Firms
Clutch 5 Stars

Featured Case Studies

  • PROJECT

    Innovative solution to capture qualitative video feedback, transcribe, run sentiment analysis and determine AI next best actions to automate assessment processes.

    PLATFORM

    Experience Cloud, Tableau CRM, Heroku, Appinium, Customer 360, Einstein

    LOCATION

    UK

    INDUSTRY

    Nonprofit

    Working with VRP has been great for us. The VRP team has always taken on board our crazy ideas and helped to turn them into solutions which are workable, scalable and impactful.

    Simon Glenister
    Simon Glenister

    CEO

  • PROJECT

    Consulting design and delivery engagement to merge Thalys and Eurostar orgs, data and processes following corporate merger

    PLATFORM

    Service Cloud, Sales Cloud, Marketing Cloud, Loyalty Cloud, Boomi, MuleSoft

    LOCATION

    UK, France, Benelux, Germany

    INDUSTRY

    Transportation

    The successful launch of the DELTA project saw Eurostar reach a significant milestone in its digital transformation journey. Thanks to the support of VRP's technical expertise, Eurostar is able to provide a unified customer experience for our contact centre customers.

    Laurent Bellan
    Laurent Bellan

    Chief Technology Officer (CTO)

  • PROJECT

    Implementing a new payment solution capable of handling an exponential increase in donations and delivered best practice followup journeys.

    PLATFORM

    Nonprofit Cloud, Marketing Cloud

    LOCATION

    Ukraine

    INDUSTRY

    Nonprofit

    VRP engaged quickly and effectively to help scale our Salesforce Nonprofit Cloud platform to manage the huge influx of donations we have received during this time of crisis. The new third-party donation platform integration and Marketing Cloud automation keeps us better connected to our donors and has saved valuable time so we can focus on our mission.

    Yaroslav Ivakhno
    Yaroslav Ivakhno

    Coordinator of Resource Mobilization Dept

FAQ

To implement Salesforce Einstein, your organization needs to have a Salesforce instance in place, along with a sufficient volume of relevant data to train the AI models. It is also beneficial to have a clear understanding of the specific business problems you aim to solve with AI. Ensuring data quality and completeness is crucial for effective AI implementation.

While using Salesforce Einstein after it's set up can be straightforward, partnering with a Salesforce expert is highly valuable during the implementation phase. A Salesforce Partner offers specialized knowledge and experience, ensuring that your Einstein solutions are customized to fit your business needs. They can manage complex tasks such as data integration, model training, and system customization, freeing your team to concentrate on strategic initiatives. Collaborating with a Salesforce partner helps reduce risks, streamline the implementation process, and maximize the benefits of your AI investment.

The implementation timeline for Salesforce Einstein can vary based on the complexity of your requirements and the readiness of your data. Simpler setups might be completed in a few weeks, while more complex implementations involving custom models and extensive data preparation may take several months. Working with experienced consultants can help streamline the process and ensure timely deployment.

To ensure a successful Salesforce Einstein implementation, start by clearly defining your business goals and the specific use cases for AI. Ensure your data is clean, relevant, and well-organized. Engage stakeholders across your organization to align on objectives and foster collaboration. Additionally, leveraging the expertise of Salesforce consultants can provide valuable guidance and support throughout the implementation process.

Common challenges during Salesforce Einstein implementation include data quality issues, integration complexities, and resistance to change within the organization. Ensuring data accuracy and completeness is critical, as poor data quality can lead to unreliable AI insights. Integrating Einstein with existing systems may require technical adjustments, and it's important to manage change effectively to encourage user adoption and maximize the benefits of AI.

Measuring the ROI (return on investment) of Salesforce Einstein implementation involves tracking key performance indicators (KPIs) that align with your business objectives. This can include metrics such as increased sales conversions, improved customer satisfaction scores, and reduced operational costs. Regularly reviewing these metrics and comparing them to baseline figures before Einstein implementation will help you assess the tangible benefits and financial impact of AI on your business.

Yes, Salesforce Einstein can integrate with various external systems and applications through APIs and connectors. This allows you to extend the capabilities of Einstein by incorporating data from other sources, creating a more comprehensive and unified AI-driven ecosystem. Integration with external systems enables seamless data flow and enhances the overall functionality of your Salesforce environment.

What are your options?

If you’re starting out with Salesforce, or evolving an existing platform, our Salesforce Nonprofit Cloud Services can match your needs. We can help with full-service consulting and delivery projects, staff augmentation (including certified administrator, technical architect and developer resources) or support. Click to find out more.

Innovate and succeed
with our help

Kickstart your own AI revolution with an award-winning Salesforce Partner. Complete the form and one of our consultants will get back to you. Whatever your size, location or requirements, our expertise and experience will help you make the most of the Salesforce Einstein 1 Platform.

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