ServiceX - bring all communication channels together in one HelpCenter just in one day.

No custom development required.

Watch The ServiceX Demo
HelpCenter is natively built on Salesforce and will be integrated directly into your website. Customers will be able to stay on one page, while talking via Live Chat, surfing the Knowledge Base or getting assistance by sending an Email. You will never leave your Customers out in the cold, their issues will be addressed head-on.

Our solution is designed to increase the agent’s performance through using back office configurations such as:

  • - Canned answers (quick texts);
  • - Email templates;
  • - Sophisticated work item routing that takes into consideration agent capacity and workload;
  • - SLA tracker for a chat that helps manage multiple chats at the same time within the existing multi-chat;
  • - An agent has customer details at their fingertips at the beginning of a chat.
INCREASE OF DECREASE OF 45% in Customer Engagement* 37% in User Experience * 39% in performance 43% in engagement 110% in responsetime33%in investigation time 160% time spent for issues resolution300%in unprocessed requests Agent Client

Benefits for your Client Service

  • - Account based and effective upselling
  • - Personalized customer support
  • - A/B Testing of FAQ articles
  • - Making FAQ Base management Easier
  • - 360-degree View of Customer service performance
  • - No custom development required
  • - All communication in one place
  • - Integration with all official AppExchange products
  • - Integration with any 3rd party application