FREE QUOTE

ServiceX - bring all communication channels together in one HelpCenter just in one day.

No custom development required.

Watch The ServiceX Demo
HelpCenter is native to Salesforce and is integrated directly into your website. Customers can browse the Knowledge Base and seek assistance via Live Chat or email all from one page. You will never leave your customers out in the cold, their issues will be addressed head-on in real time.

Our solution is designed to increase agent performance with features that make the system to the work:

  • - Agent console with 360o view of the customer;
  • - Canned answers (quick texts);
  • - Email templates;
  • - Sophisticated case routing that takes into consideration agent capacity and workload;
  • - SLA tracking for better case prioritisation;
  • - Multi-chat management.
INCREASE OF DECREASE OF 45% in Customer Engagement* 37% in User Experience * 39% in performance 43% in engagement 110% in responsetime33%in investigation time 160% time spent for issues resolution300%in unprocessed requests Agent Client

Benefits for your Customer Service
department:

  • - Account-based upselling
  • - Personalised customer support
  • - A/B Testing of FAQ articles
  • - Easier FAQ Base management
  • - Holistic view of service performance
  • - All communication in one place

Platform benefits your admin will love:

  • - Native and Lightning-ready
  • - No custom development required
  • - Integration with all official AppExchange products
  • - Integration with any 3rd party application